1. Veterinary Medical Clinic Summer Intern May 7 – August 14, 2007 Lisa Kauth Senior - Animal Science, Pre-Veterinary

2. About the Veterinary Medical Clinic Privately owned mixed animal practice Privately owned mixed animal practice 80% small animal 80% small animal 20% large animal 20% large animal Typical vet clinic Typical vet clinic Scheduled appointments Scheduled appointments Geriatrics & Pediatrics Geriatrics & Pediatrics Some walk-ins Some walk-ins Scheduled surgeries Scheduled surgeries Grooming Grooming Boarding Boarding Dentistry Dentistry X-Rays X-Rays Located in Yankton, SD Located in Yankton, SD Three other clinics & four other veterinarians Three other clinics & four other veterinarians

4. The Doctor Dr. James Pajl Dr. James Pajl Internship supervisor and clinic owner Internship supervisor and clinic owner 1983 Kansas State University Graduate 1983 Kansas State University Graduate Has owned The Veterinary Medical Clinic since January 1 st 1989 Has owned The Veterinary Medical Clinic since January 1 st 1989

5. The Staff One Full-Time Receptionist & Vet Tech Assistant One Full-Time Receptionist & Vet Tech Assistant Julie Jarvis, 3 years of service Julie Jarvis, 3 years of service Out of Chicago Out of Chicago One Full-Time Veterinary Technician One Full-Time Veterinary Technician Ashley Lenhoff, 1 ½ years of service Ashley Lenhoff, 1 ½ years of service One Part-Time Groomer & One Part-Time Groomer & Veterinary Technician Sara Zimmerman, 7 years of Sara Zimmerman, 7 years of service service Out of Colorado from Alameda Out of Colorado from Alameda East Veterinary Hospital – East Veterinary Hospital – Emergency Vets! Office Manager Office Manager Martha Pajl Martha Pajl

6. The Internship Responsibilities Responsibilities Maintaining the front desk Maintaining the front desk Check in/check out, answering phones, setting up appointments Check in/check out, answering phones, setting up appointments Exam Room Exam Room Assisting Doctor, preparing & cleaning Assisting Doctor, preparing & cleaning Boarders/Kennels Boarders/Kennels Cleaning, feeding, walking, picking up poop Cleaning, feeding, walking, picking up poop Stock Stock Record keeping Record keeping Surgery room Surgery room Assisting Doctor, preparing, & cleaning Assisting Doctor, preparing, & cleaning Drawing blood/starting IVs Filing prescriptions Heartworm/leukemia tests fecal floats Urine tests Monitoring patients Sterilizing equipment Dentals Grooming Laundry Occasional office work & running errands CLEANING, CLEANING, CLEANING!!!

7. The Boarders

8. Expectations vs. Reality Initial Expectations Initial Expectations Walking and feeding cats and dogs Walking and feeding cats and dogs Vaccinations Vaccinations Spay and neuters Spay and neuters Picking up poop and cleaning up urine and vomit Picking up poop and cleaning up urine and vomit Reality of the job Busy Lots of overtime Complicated surgeries Emergencies Blood, Sweat, and Tears Way more cleaning!

10. Opportunities & Professional Skills Gained Knowledge Knowledge Experience Experience Customer Service Skills Customer Service Skills Business Skills Business Skills Responsibilities and trust Responsibilities and trust Organization Organization Team work Team work Thinking on my toes Thinking on my toes

11. Yorkie Puppies!!!

12. Nebraska Veterinary Medical Association Summer Meeting in Valentine, NE Doctor, Ashley, and I learned about veterinary acupuncture!

13. How I secured my internship Made local veterinarians aware of me and my career objectives Made local veterinarians aware of me and my career objectives Handed out my resume Handed out my resume Veterinary Medical Clinic Veterinary Medical Clinic Dr. James Pajl Dr. James Pajl 605-665-9441 605-665-9441

14. Questions?