1. James Shaw-Cotterill – STP
Carer’s App Update

2. Digital Solutions for Social Care
Carers’ App Development
Digital Solutions for Social Care
27 February 2019
James Shaw-Cotterill
STP Local Care Senior Project Manager.

3. Background In Kent there are around 47,000 new carers every year1
1 in 9 adults in Kent are Carers1
3 in 5 people in Kent will become a Carer at some point in their lives1
There are also over 10,000 Young Carers in Kent and
there could be another 30,000 hidden Young Carers2.
Those needing care are our most vulnerable in society
There is a need to support those with caring roles (paid and unpaid)
There is a need for consistency of standards for training care across Kent and Medway
1 Carers UK Kent Young Carers

4. App Building on success: Development App idea
Based on the Stop Look Carers Booklet, designed by Brighton and Hove CCG and adapted and amended into an online booklet by South Kent Coast CCG to include additional elements
Funding
Initial app development funding provided by Encompass Vanguard in East Kent
Nursing Times Award 2018
Booklet won the Nursing Times Award for Care of Older People. Turning the booklet into an app helped the presentation to win
Building on
success:
App
Development
STP are Creating an APP (using existing local NHS Vanguard Funding)

5. Supports everyone caring for someone else
Mouth Care
Fluid
Contains the fundamental care elements to keep people well, and out of hospital (nutrition, hydration, skin integrity etc.)
Skin
Originally developed by Brighton and Hove CCG to support carers (professional and others caring for individuals)
Shortlisted for Nursing Times Award 2018
In Kent there are around 47,000 new carers every year. 1 in 9 adults in Kent are Carers and 3 in 5 people in Kent will become a Carer at some point in their lives.
There are also over 10,000 Young Carers in Kent and there could be another 30,000 hidden Young Carers.
Dehydration
Nutrition

6. App The approach Development
Kent and Medway STP has agreed to support the Vanguard work and develop the app across its foot print to ensure:
App
Development
Consistency of Practice across Kent and Medway
Early detection of deterioration in health
Access to standardised Education and Training
Information on services in each locality that can be easily and centrally maintained
STP are Creating an APP (using existing local NHS Vanguard Funding)

7. App Building the app 1 Development
The app is to be developed in two stages:
Stage one
Appointment of app developer
Establishment of working groups and stakeholder workshops
Source booklet content and add stakeholder suggestions (stakeholder group and NHS EXPO 2018)
Identify:
local services, help and support
nationally validated online videos
HEE* online training resources
Build/launch and promote app
App
Development
STP are Creating an APP (using existing local NHS Vanguard Funding)
*HEE – Health Education England

8. App Building the app 2 Development Build on the initial design:
Stage two
Links to care navigation
Link to a Kent and Medway Social Prescribing Portal/DOS*
Comprehensive DOS* for each CCG locality with contact details
End of Life care content and contacts
NHS e-library accreditation
E-Learning management system
Scope additional development opportunities with stakeholders and review feedback from engagement events
App
Development
STP are Creating an APP (using existing local NHS Vanguard Funding)
*DOS – Directory of Services

9. Engagements events: Carer app scoping session
July 2018 – Workshop to scope and shape requirements from an East Kent product to a Kent and Medway STP product
Health and Care Innovation Expo
5 September 2018 – Co-production supporting innovation
User Group
30 November 2018 – Carer user group to test structure, contents, language and usability of proposed app
Wider engagement group
19 December 2018 – Stakeholder feedback on contents and structure. Branding and discussion on product name
STP are Creating an APP (using existing local NHS Vanguard Funding)

10. App Governance: Development Core team
An operational working group oversee the initial development of the app and meet monthly
NHS Digital Regulations
Commissioning Support Unit: Supporting the completion of NHS Digital governance paperwork-DCB160* (for apps nationally) and providing Clinical Safety Officer sign off
Governance
Organisational: Kent County Council
Accountability and assurance: STP Local Workforce Advisory Board
Information and Assurance:
Clinical and Professional Board
App
Development
STP are Creating an APP (using existing local NHS Vanguard Funding)
*DCB160 – Data Coordination Board
Clinical Safety of Health IT Systems

11. App Organisational home: Development Stage 1
The STP Local Care and Workforce work stream leads are supporting the initial development of the app
Stage 2
Kent County Council will be the host organisation for the app, through the Design and Learning Centre (DLC)
The DLC will facilitate further development and maintenance of the app once it has launched and will support ongoing promotion
App
Development
STP are Creating an APP (using existing local NHS Vanguard Funding)

12. Helen Rignall Primary Care Workforce Tutor
“Wow, it’s amazing how far our initiative has travelled. It is so rewarding to know other areas have found it valuable and have been able to adapt and use it. It makes all those early frustrating days of pushing for funding worthwhile.”
Helen Rignall Primary Care Workforce Tutor
Brighton and Hove Clinical Commissioning Group

13. Cathy Bellman, Local Care Lead
James Shaw-Cotterill, Local Care Senior Project Manager