1. Training Users to Create & Maintain a Cohesive Website
Order from Chaos
Training Users to Create & Maintain a Cohesive Website
Danielle Schleifer, M.Ed.
Augusta University

2. Overview
Background
Challenges
Solutions
Class Structure
Next Steps

3. Background University & Medical Center 3 Campuses 4 Satellite Campuses
Augusta, GA
University & Medical Center
3 Campuses
4 Satellite Campuses
9 Colleges
Over 8,000 Students
Over 15,000 Employees

4. The Medical College of Georgia (est. 1828)
Background
The Medical College of Georgia (est. 1828)

5. Georgia Health Sciences University (2010)
Background
Georgia Health Sciences University (2010)

6. Background Georgia Health Sciences University
Augusta State University (est. 1958)

7. Background GHSU ASU Graduate & Professional International Students
Downtown Location
Hospital & Medical Center
ASU
Undergraduate (1st Gen)
Local, Commuter Students
Historic, Suburban Location

8. Background Web Consolidation Results 4 Month Deadline 3 Web Developers
In-House
Rushed Content Migration
Results
65,000 Webpages
200 Web Editors
Disorganized
No Navigation

9. Background
Let’s Try This Again …

10. Background
Augusta University (2016)

11. Challenges Our Issues Included … 30,000 Web Pages 20,000 Broken Links
500+ Web Editors
New Branding Guidelines
New Templates
Web Editor Abilities
Inconsistent Training

12. Challenges

13. Challenges What We Want How To Get It Functional Website Good Content
Know Our Editors
How To Get It
Fixing Broken Links
Good Customer Service
Educating Our Editors

14. Site Information Tools
Solutions
Site Information Tools
Locates Broken Links
Locates Misspelled Words
Locates Accessibility Errors
OU Insights

15. Solutions Customer Service Kind & Courteous Offer Solutions
Quick Response Time
Get Face-to-Face
Keep Them Informed
Easy Resources

16. Solutions Beginner Training Class Know Your Audience Documents
How to Log In
Navigating OU Campus
Page Properties
Editing a Page
Editing Text
Adding & Removing Links
Documents
Inserting / Editing Images
Checking Pages In & Out
Reverting Pages
Publishing Pages
Sidebar Navigation

17. Solutions Intermediate Training Class University Requirements Snippets
Accessibility
OU Campus Layout
Gadgets
Create New Content
Create New Page
Text Formatting & Styles
Snippets
Using Assets
Tables
Page Anchors
Buttons
Deleting Content

18. Class Structure Each Class Maximum 15 People Register for Classes
Send a Calendar Invite
Be Consistent

19. Class Structure
Master Calendar

20. Class Structure Each Class Maximum 15 People Register for Classes
Send a Calendar Invite
Be Consistent
2 Web Team Members
90 Minutes Long
Keep Records

21. Watching | Listening | Doing | Reading
Class Structure
Everyone Learns in Different Ways
So Teach Different Ways
Watching | Listening | Doing | Reading

22. Class Structure Beginner Training Quiz Interactive 2 Week Deadline
Must Pass to Keep Editing Access

23. Next Steps Keep Pushing Forwards Intermediate Quiz
OU Campus Access Levels
Advanced Training Class
Accessibility Compliance Class

24. Create a Plan-of-Action
Conclusion
What You Need
Create a Plan-of-Action
Just Do It

25. Thank you! Danielle Schleifer, M.Ed. dschleifer@augusta.edu
@djschleifer
outc18.com/surveys