1. Institutional framework for quality management in official statistics
Delina Ibrahimaj, INSTAT,
Helda Curma, INSTAT,
Session 03

2. Overview History Quality Implementation Strategy TQM Principles
Conclusions and Follow up

3. INSTAT Albania & Quality
Quality in a piecemeal rather then holistic approach .
2014
1st Quality Report
Census 2011 (ESMS)
2017
Development Strategy
Commitment to quality
Ongoing
Quality as a main component & key development area related to
Products;
Processes;
Management;
Communication
2018
New law on statistics adapted
Quality as a guiding philosophy for the whole organisation.

4. First reactions… Employee reaction Management reaction
Change management processes

5. Quality Implementation Strategy
2017
Quality Implementation Strategy developed
Focus on measuring, monitoring, action plan
TQM - 5 basic principles
1. GOOD QUALITY OF STATISTICAL PROCESSES AND PRODUCTS
3. SATISFIED USERS WITH OFFICIAL STATISTICS
2. REDUCE THE BURDEN OF RESPONDENTS
4. IMPROVE EFFECTIVENESS OF STATISTICAL PROCESSES
5. TRAINING AND KNOWLEDGE MANAGEMENT

6. TQM- GOOD QUALITY OF STATISTICAL PROCESSES AND PRODUCTS
1.1 Develop formal quality and audit management system for NSS compliant with European Statistics Code of Practice.
- Procedure of statistical internal audit
- Monitor and Document process for the statistical product (GSBPM)
- Recommendations for quality improvements of statistical process audited.
1.2 Quality reporting- Standardised NSS
- Quality reports SIMS 2.0
- Structural Metadata

7. TQM- Reduce Burden of Respondents
2.1. Increase use of administrative data
New legal framework
Enforce mandate for data exchange
Exchange data with principles of statistical confidentiality
Questionnaire on Supply and Demand for data on Public Institutions
Mou - Line Ministries, Public Institutions, Universities
2.2 Equally distribute response burden
Regularly monitor and publish burden
Sample coordination techniques
Combined questionnaires

8. TQM- SATISFIED USERS WITH OFFICIAL STATISTICS
3.1 Develop relationships with users
Technical external expert round tables (5 user groups) for:
Need assessment
New methodologies
New surveys
Yearly user workshop
3.2 Monitor user satisfaction
User satisfaction survey

9. TQM- IMPROVE EFFECTIVENESS OF STATISTICAL PROCESSES
Defined KPI in Quality implementation Strategy
Monitoring performance with controlling instruments
Take actions to improve

10. TQM- TRAINING AND KNOWLEDGE MANAGEMENT
5.1 Training strategy with legal mandate
Annual training program based on :
Evaluation of quality controlling instruments-needs
Staff training needs assessed through self assessment and performance appraisals process
5.2 Develop partnerships for trainings
5.3 Monitor staff satisfaction

11. In a quality oriented organisation… With quality as a concept for the whole organisation.
Improved the quality in the overall process of statistical production.
Improved management decision making: concrete indicators to follow up.
Increased staff satisfaction
Increased user satisfaction
Increased effectiveness
Increased public trust on official statistics

12. But…. We have started our revolution …
“One revolution is like one cocktail,
it just gets you organized for the next..”

13. Institutional framework for quality management in official statistics
Thank you for your attention!
Delina Ibrahimaj, INSTAT,
Helda Curma, INSTAT,