1. Services for users based on user needs
Aime Lauk
Statistics Estonia
STUDY VISIT OF THE STATE STATISTICAL SERVICE OF UKRAINE, 2015

2. Services
definitions: request for information and orders for information
orders for information
standards of services
statistics training courses

3. Requests and orders for information (1)
Request for information - request for already published or documented information. Will be answered within 5 working days Free of charge Order for information - request for more detailed information than available in the news releases, statistical publications or statistical database. Will be answered within 2 weeks Chargeable Answered in Estonian or in English

4. Requests and orders for information (2)
In requests and 585 orders for information were answered
Kokku ca kontakti - 16 tk tööpäevas
81% teabenõuded, 16% tellimustööd
53% e-postiga, 40% infotelefon 300

5. Order for information (1)
Standardised order for information:
Financial key ratios
Foreign trade statistics
Data of economic units
Tailor-made statistics - ordering for other statistical information

6. Order for information. Standardized orders (2)
Foreign trade statistics – exports and imports statistics by CN 8-digit level since 1993
Financial key ratios – table of 60 financial key ratios of companies engaged in the specified economic activity and with the specified number of persons employed
Data of economic units - the following data on economically active legal persons registered in the Republic of Estonia: registration code, name and address, legal status, economic activity by EMTAK, size group according to the average number of persons employed, size group according to annual turnover
Estonian Classification of Economic Activities (EMTAK 2008) based on NACE Rev. 2

7. Order for information. Tailor-made stratistics (3)
It is possible to order:
more detailed data tables
thematic maps
grid-base statistics
statistical overviews
publications
surveys

8. Use of confidential data for scientific purposes (1)
The service is available for all institutions who do scientific research.
The application for the use of microdata can be submitted by an institution not an individual.
If Statistics Estonia accepts the application, an agreement for the use of the data is made with the applicant (institution).
New service for the use of microdata was launched at the end of 2010.

9. Work process (2) Application for use of the data
Topic of the research the data are required for
List of required data
Information whether there is a need to link the data with data from some other source
Objective of the research
List of the users of the data
Confidentiality Council
Consists of eight persons
Decides whether to accept the application and how the access to microdata will be arranged
The decision about the application will be delivered to the applicant in 15 working days
A negative decision must be justified
Agreement for use of the data
The agreement will be signed and the access to the data granted as soon as possible
All users of the data sign a confidnentiality agreement
The user of the data takes on the obligation to make the research based on the data available for Statistics Estonia

10. Use of confidential data for scientific purposes, Some statistics (3)
129 applications were processed by 31 Dec 2014, out of which:
Year
Applications
Rejected
Agreements made
2010 12 7
2011 15 1 13
2012 37 3 27
2013 26 2 25
2014 39 4 23

11. Standards of services http://www.stat.ee/standards-of-services
Contact Centre of respondents
Order for information
Ordering of statistical publications
Remote execution
Request for information
Use of confidential data for scientific purposes

12. Training courses for users of statistics, 3 modules http://www. stat
Module 1 ”How to find and use statistics” (the ABC for users of statistics)
Module 2 ”The ABC for users of statistical databases” (theoretical and practical course)
Module 3 “How are official statistics produced?”

13. Thank you 