1. SOME ASPECTS IN QUALITY ASSURANCE AT PUT
PROF.AS. M.CUKALLA
(EOQ QUALITY AUDITOR)
DR. G.GUXHO
(Vc.DEAN OF FEM)

2. Brief History: First phase
First steps in quality assurance at high education started in
The pioneer of this process was Faculty of Mechanical Engineering.
Promoter to begin this process was:
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

3. Brief History: First phase
TEMPUS PROJECT: “Quality Assurance System in Post Graduated Courses”
A few of academic staff, connoisseurs of Quality Management Systems based on ISO 9000 family Standards
Authorities of University and Faculty (rector and dean)
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

4. Brief History: First phase
Aim and Scope:
Setting up a quality management systems in post graduated courses
Objectives were drawing:
Quality Manual
Quality Procedures
Quality Forms and Records
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

5. Brief History: First phase
References:
Standards of ISO 9000 family
Individual experiences gained during different mobility in England and Portugaly
Different books, articles, ect in this field.
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

6. Brief History: First phase
Output:
Setting up a quality management systems based on Standards ISO 9000 family, edition 1994, which included:
Quality Manual
Quality Procedures
Quality Forms&Records
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

7. Brief History: First phase
Weak point:
We did not proceed to implement entirely this system in post graduated courses, but only parts of it.
This experience has not been disseminated at other faculties.
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

8. Brief History: Second phase
Second phase included the period
This period coincided with new European Vision:
Create EHEA
The authority of the University (rector) was totally committed to disseminate this experience at university level.
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

9. Brief History: Second phase
Focus was:
Realisation of a self evaluation process extended in all the university study programms.
The self evaluation process was based on data – processing derived from the students feedback
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

10. Brief History: Second phase
Aims:
Awareness of the students about their role in the evaluation of study programs
The academic staff and university authorities had to be aware of the students opinion about the teaching process and their output.
PUT might create a new tradition in realizing the self evaluation process and perhaps should be the promoter of this process in Albania.
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

11. Brief History: Second phase
Objectives:
To gather information regarding all the elements of study programs
To gather information about the teaching methodology
To gather information about the institutional relationship between students and university
To find out weak points and to initiate an improvement plan.
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

12. Brief History: Second phase
Scope:
Evaluation in discipline level
Evaluation in department level
Evaluation in faculty level
Evaluation in University level
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

13. Brief History: Second phase
Procedure:
A quantitative questioner was laid down
A focus group was defined
The methodology was defined (the process of delivery and gathering of questionnaires was managed by students and the administrative staff)
Statistical methods were determined in elaborating the data
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

14. Brief History: Second phase
Results were analyzed using SWOT analysis.
Weak points we needed to improve were:
Democratization of university life, improving students – professors relationship
Increasing the information level of students
Revising professional practice
Revising teaching methodology
Improvement of study materials
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

15. Brief History: Second phase
Opportunities:
We had a professional team to be engaged in the quality assurance process
The team was motivated (internal motivation)
We had enough experience to set up and implement quality system
We were preceded the Albanian reform in High Education based on Bologna Declaration
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

16. Brief History: Second phase
Threats:
Our legislation was not updated
There was not a special unit in organizative structure
In our budget it was not preceded a special fund for quality assurance
Alteration of authorities brought changes in strategic plans.
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

17. Prof.As. M.Cukalla, Dr. G.Guxho
Third phase
Third phase began at at Mechanical Engineering Faculty
Promoter was a Tempus JEP Project in:
Curricula Development in the Mechanical Engineering according to Bologna Declaration towards a two tier structure (undergraduate and post graduate studies)
The need to reform our High Education and to implement six main principles of Bologna declaration
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

18. Prof.As. M.Cukalla, Dr. G.Guxho
Third phase
We worked in collaboration with two higher education Institutions:
Polytechnic of Bare
Dublin City University
It was prepared the basic documentations to set up Quality System at faculty
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

19. Prof.As. M.Cukalla, Dr. G.Guxho
Third phase
We were based on:
European standards and guidelines for internal quality assurance of higher education
Eight basic principles of Quality management systems
The experience and professionalism of the team
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

20. Prof.As. M.Cukalla, Dr. G.Guxho
Third phase
The quality system documentation comprise:
Quality Manual, where it is described the policies of faculty management and objectives
Quality Procedures, where there are described the processes needed to meet the objectives
Records and forms, where there are recorded the results of activities
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

21. Prof.As. M.Cukalla, Dr. G.Guxho
Third phase
Main Quality Procedures are:
Procedure of setting up/changing and approving a study program
Procedure of monitoring and reviewing of study program
Procedure of monitoring of teaching process
Procedure of monitoring the student evaluation process
Procedure of monitoring and reviewing of professional practice.
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

22. Prof.As. M.Cukalla, Dr. G.Guxho
Third phase
Main Quality Procedures (cont):
Procedure of diploma process management
Procedure of facilities management
Procedure of academics staff qualification
Procedure of gathering students feedback
Procedure of gathering internal information
Procedure of internal evaluation
Procedure of students complaints management
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

23. Prof.As. M.Cukalla, Dr. G.Guxho
Third phase
Process Approach means management of activities and respective recourses as a unique process:
Resourses
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

24. Prof.As. M.Cukalla, Dr. G.Guxho
Third phase
Act
Plan
Deming
Circle
Check Do
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

25. Prof.As. M.Cukalla, Dr. G.Guxho
Third phase
Our strategy:
We have to change our study programs, organizative structure and basic documentation to meet the requirement of new Higher Education Law
We need to have a quality unit at University level and create the quality network at every faculty.
We need to have a special fund in our budget
We have to set up the quality system at
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

26. Prof.As. M.Cukalla, Dr. G.Guxho
Third phase
Our strategy:
We have to set up, implement, maintance the quality system at all our faculties, disseminated the experience of MEF,
We have to made internal evaluation to find out weak points and to take improvement actions
14/05/2019
Prof.As. M.Cukalla, Dr. G.Guxho

27. PROF.AS. M.CUKALLA (EOQ QUALITY AUDITOR) DR. G.GUXHO (Vc.DEAN OF FEM)
THANK YOU
PROF.AS. M.CUKALLA
(EOQ QUALITY AUDITOR)
DR. G.GUXHO
(Vc.DEAN OF FEM)