1. KNOWLEDGE MANAGEMENT (KM) Session # 5

2. Net Generation Knowledge Workers 20’s and 30’s ( Born after 1970)
1. Who cares about money and his/her self-respect. 2. Who looks after career development by him/her-self. 3. Who challenges the boss and the company and likes challenging projects.

3. Responses to environmental change and technology drivers
Dynamic Environment
Globalization Competitiveness
Interdependence Uncertainty
Information & Knowledge base Speed & Flexibility
New ways
of working
Self-managed teams
Virtual teams
Flexible offices
Teleworking
New Strategies
Knowledge base
Electronic commerce
Micro-segmentation
Fast innovation
New Structures
Mergers,
Alliances
Flexible networks
Communities
Virtual Organization
New strategies, New structures
Enabling Technologies
The Internet/Intranet Electronic mail
Voic Groupware, K.Agents
Videoconferencing Mobile comm.
Remote access Portable computers
Responses to environmental change and technology drivers

4. Points to Ponder! What knowledge do you need to
succeed in your goals? How has it
changed over the last five years?
What factors justify the adoption of
KM into an organization?
Who do you network with? What
benefits do you get from your
networking?

5. Knowledge Exercise
Visit a small business in your town (such as an electronic store or a quality bakery) and stay long enough to get a feel for the information exchanged, customer questions, and the way the business is run.
Write a short report about the core knowledge of the business. Are there knowledge workers there or manual worker or just clerks?