1. English Business Writing Ms Yvette Yang
Replies to Orders
(Acknowledging Orders)
English Business Writing
Ms Yvette Yang

2. Guidelines/Functions:
1. Opening
A__________ receipt of the order and confirm that you can supply.
Your ordering office furniture was received today.
We are pleased to inform you that we have already received your order, No , for 500 bed-linen packets.
cknowledge

3. Guidelines/Functions:
2. Focus
C_______ that you can help.
Item number OSD-32 is very popular this year, and we are glad to say that we can offer by the deadline you specified.
We can confirm that we can help.
We are pleased to confirm your order for the office supplies listed in your letter of May 3.
onfirm

4. Guidelines/Functions:
3. Action
Say what you have done about the order.
Say what you are going to do about the order.
We have sent you a pro-forma invoice, which should arrive within this week.
We will ship the items in stock and will ship the back-ordered items no later than May 15.

5. Guidelines/Functions:
4. Closing
A_____ the buyer.
Thank the reader.
We can assure you that we will carry out the instructions accordingly.
If there is any way we can improve our service, please do not hesitate to tell us.
You may expect delivery within the next three weeks. Thank you for ordering.
ssure