1. The Social Care
Commitment
Quality People, Quality Care

2. The Social Care Commitment
White paper initiative ‘Caring for
our future’.
Improving care, and the public’s
confidence in care.
Developed by employers,
employees and people who
need care and support.
What is the Social Care Commitment, and where did it come from? The white paper: the Social Care Commitment is seen by the Department of Health as a key part of the solution to improving the standard of, and the public’s confidence in care and support offered in our sector.
The steering group with representatives from across the sector, the first meeting in February, the summit on 22 April, the online consultation in May – more than 500 responses from people working in the sector – a huge response in the time frame
A voluntary agreement on
workforce quality.

3. A sector united Department of Health Association of Directors
of Adult Social Services
Care Quality Commission
Employers of all sizes,
and all employees.
Inspectors, commissioners and the DH are signing up, backing the commitment,
CQC and ADASS have made statements of support
It is employers of all sizes, and employees will sign up online, register on the website
“For the first time the sector is united in making a public commitment to provide safe, high quality care services.”

4. Quality People, Quality Care
Employers promise to give their workers the
development they need.
Staff promise to put their values into
practice in their daily work.
Seven statements of commitment,
“I will…”
Development doesn’t just mean paid for training, means all types of learning and development, encouraging and supporting your employees, coaching and mentoring, providing opportunities for your staff to make good use of their education, knowledge and skills
Care values: individuality, independence, privacy, partnership, choice, dignity, respect, rights
Seven statements for employers, seven statements for employees
The Social Care Commitment sets out what employers have a right to expect from their employees, and what their responsibilities are in return – a framework for what to expect, and development plans with actions to make it happen – key benefit for individual employers
For each statement there is guidance which explains clearly what is and isn’t meant by the statements
For each statement there are six tasks, to meet the commitment the employee and the employer must choose at least one task for each statement and set a deadline for doing it
The website automatically creates an employer or organisational development plan, and a personal development plan for each employee
For each statement there are links to specific resources that will help you meet your commitment, and fulfil your task, for example, the Common Induction Standards, the values-based recruitment toolkit, the toolkit for employing PAs – come onto this later…
Guidance and tasks.
Resources.

5. 1 5 2 6 3 7 4 The employer commitment is a promise to:
Recruit staff who care.
Supervise staff properly. 2 6
Make sure staff understand
safety and quality standards.
Provide thorough induction
training. 3
Help staff develop their skills.
Support staff to put their
commitment into practice
everyday. 7 4
Take responsibility for how
staff work.

6. 1 5 2 6 3 7 4 The employee commitment is a promise to:
Work responsibly.
Protect privacy. 2 6
Uphold dignity.
Continue to learn. 3 7
Work co-operatively.
Treat people fairly. 4
Communicate effectively.

7. How the commitment improves quality
A care provider that makes the commitment is promising people who need care and support services that it
will put care values into practice.
People will expect the promise to be kept.
Encouraging staff to make the commitment
helps the provider keep its own promise.

8. NHS Choices provider profile.
More than a promise
NHS Choices provider profile.
Improved recruitment and retention.
Profile on Social Care Commitment website.
Workforce development resources.
By signing up you are proving your organisation’s commitment and dedication to improving care and support, and promoting your organisation publicly as a quality provider.
The Commitment will have a key role to play in improving public trust in your organisation
If your organisation is a CQC-registered care provider, from December 2013 your Commitment will be visible to the public on your NHS Choices provider profile. At the same time, people will be able to search the Social Care Commitment website to see which organisations have made the commitment, including any non-CQC registered providers.
It will help you to recruit and retain high quality staff. Future employees will know they are joining a committed organisation and your existing workers will know they are with an employer who will invest in their development.
Resources to help with workforce development, go into details on this with next slide:
Products to help you and your employees make the commitment, and complete the tasks

9. Learning through work
Supporting staff to make the Social Care Commitment
– for employers.
Your guide to making the Social Care Commitment
– for staff, how to make the commitment.
A promise to keep the Social Care Commitment
– for staff, what the commitment means and why it matters.
This is the first of two slides showing the resources that are available. These are printed resources that are in addition to what is on the website
Printed copies of these are available for everyone here to look at, and one set of each will be given to every employer who signs up
The employee and employer commitments in full.
Statement cards.

10. Resources for workforce development
Development plans for employer and
employee, actions and timeframes.
Links to specific resources to help
you fulfil each task, e.g.
Finders, Keepers
Make it clear when speaking that these are some of many resources, from Skills for Care, National Skills Academy, Social Care Institute for Excellence, and that
These resources are with each statement, and there are weblinks to the specific part of the resource that is useful. We will continue to refresh and update the resources as new products become available
Employing personal assistants toolkit
Common Induction Standards
Common core principles for dignity.

11. The Social Care Commitment Sign up here
@carecommitment
#qualitypeoplequalitycare
Telephone:

12. A promise to keep The Social Care Commitment
Quality People, Quality Care
This presentation has been designed for managers to present to staff, if they wish to do so; and for individual employers to present to their personal assistants, if they wish to do so.
The presentation is intended to be helpful and adaptable. Some of the slides are intended for organisations, some for individual employers, and some for both.
We recommend that you remove/hide the slides that are not intended for you, and keep the ones that are intended for both.
Employers – do read the managers guide first - Supporting staff to make the Social Care Commitment
Once you have read the guide, you can use this presentation as a briefing
After you’ve given this presentation, with your staff go through all of the statements, guidance and tasks, using the booklet ‘Employee commitment in full’ and/ or its statement cards
Discuss with your staff which tasks to do by when, and tell your staff your plan to support them
Then staff the link with the code

13. Individuality Independence Privacy Partnership Choice Dignity Respect
The Social Care Commitment is our promise to people who use our care and support services that we will put our values into practice:
Individuality
Independence
Privacy
Partnership
Choice
Dignity
Slide intended for use by organisations
The Social Care Commitment is a promise by everyone in adult social care to provide safe, high-quality care and support.
How do we measure quality in care? We use standards to measure quality in adult social care, including the Code of Conduct and the Common Induction Standards.
Standards say what is expected of adult social care workers and their employers. The standards that we use to measure quality are based on care values.
These are:
Treating people who use care and support as individuals
Respecting their right to make their own decisions
Respecting their right to privacy
Working in partnership with them
Giving them real choices
Promoting and supporting their dignity or self-respect
Treating them with respect at all times
Promoting and supporting their rights
Respect
Rights

14. Employers promise to give their workers the development they need.
The Social Care Commitment is a voluntary agreement between the individual employer and the personal assistant
Employers promise to give their workers the development they need.
Staff promise to put care values into practice in their daily work.
This slide is intended for use by individual employers:
Development doesn’t just mean paid for training, means all types of learning and development, encouraging and supporting your employees, coaching and mentoring, providing opportunities for your staff to make good use of their education, knowledge and skills
The Commitment sets out what individual employers can expect from their PAs, and what PAs can expect from their employers

15. What are care values?
Treating people who need care and support as individuals.
Respecting their right to make their own decisions.
Respecting their right to privacy.
Working in partnership with them.
Giving them real choices.
Promoting and supporting their dignity or self-respect.
Slide intended for use by organisations
The Social Care Commitment is a promise by everyone in adult social care to provide safe, high-quality care and support.
How do we measure quality in care? We use standards to measure quality in adult social care, including the Code of Conduct and the Common Induction Standards.
Standards say what is expected of adult social care workers and their employers. The standards that we use to measure quality are based on care values.
These are:
Treating people who use care and support as individuals
Respecting their right to make their own decisions
Respecting their right to privacy
Working in partnership with them
Giving them real choices
Promoting and supporting their dignity or self-respect
Treating them with respect at all times
Promoting and supporting their rights
Treating them with respect at all times.
Promoting and supporting their rights.

16. 1 5 2 6 3 7 4 The employer commitment is a promise to:
Recruit staff who care.
Take responsibility for how staff work. 2
Provide thorough induction training. 6
Supervise staff properly. 3
Support staff who put their commitment into practice everyday.
Help staff develop their
skills. 7
Slide intended for use by organisations and individual employers 4
Make sure staff understand safety and quality standards.

17. 1 5 2 6 3 7 4 The employee commitment is a promise to:
Work responsibly.
Protect privacy. 2 6
Uphold dignity.
Continue to learn. 3 7
Work co-operatively.
Treat people fairly. 4
Slide intended for use by individual employers and organisations
Communicate effectively.

18. What’s involved? Seven statements. Guidance. Tasks
- choose at least one task
for each statement.
Resources
- Social Care Commitment booklets
- Personal development plan
- Links to resources across the sector.
Slide intended for use by individual employers and organisations
Workers make the commitment online. There are seven statements to sign up to.
The guidance explains the statements, what is and isn’t meant by each statement
For each statement there are six tasks. This is the same for the employer commitment
For each statement, choose at least one task, and set a date for completing it
The commitment website records the tasks and the deadlines that you choose, and saves them into a personal development plan. There is also an organisational development plan that records the employer tasks
For each statement there are links to resources which will help you complete the tasks, e.g Skill Selector an interactive website which lets you explore qualifications, training and learning available

19. identifying and sharing good practice
Making the commitment means doing the tasks
There are three types of tasks: 1
identifying and sharing
good practice 2
finding out information
and sharing it
Slide intended for use by individual employers and organisations
The tasks are interesting, easy to do, and useful
The employer promises to give staff all the support they need to complete the tasks
Almost all of the tasks require staff to interact with colleagues or with management – team work
The tasks ask staff to reflect on what they do, to investigate things and to agree with each other the right way to approach things
e.g. Statement 1 : I will always take responsibility for the things I do or don’t do,
This means:
1. Being clear with yourself and others about:
• what your job involves;
• which tasks you have the knowledge and skills
to undertake safely and well – and which tasks
you do not.
One of the six tasks is: Discuss with my employer, supervisor or colleagues what knowledge and skills I need to carry out my job safely and well. 3
discuss issues.

20. How it works Making the commitment is voluntary.
The employer makes the commitment online first, and then s a link to staff.
Members of staff can’t make the commitment on their own.
Slide intended for use by individual employers and organisations
The employer s the link to the commitment website with a registration code
The worker follows the link to the commitment website, uses the code to register
The reason it’s like this is because Skills for Care administers the website, and needs to know that people who are making the commitment really are genuine social care employers and employees. Skills for Care can check on employers, but e can’t easily check on employees. It would be too expensive for Skills for Care to individually check each person who registers. So Skills for Care checks the organisations and employers, and they vouch for their staff
The commitment is a living promise and will need updating every year
Workers and employers both make the commitment once a year.

21. The Social Care Commitment online
For organisations the commitment
is a public promise.
Employers that make the commitment
are listed on the internet.
For staff, the commitment is private.
Slide intended for use by individual employers and organisations
More about how it works:
Because it is a public promise, people who use care and support services, and their families will expect organisations to keep their promises
Individual employers who make the commitment will not be listed on the internet, their commitment is private
Only your employer will know that
you have made the commitment.

22. Learning through work The employer and employee commitment in full.
Your guide to making The Social Care Commitment
- for staff.
A promise to keep The Social Care Commitment
- for staff.
Supporting staff to make The Social Care Commitment
- for managers.
Slide intended for use by individual employers and organisations
When the employer signs up, they receive one copy of each of these resources. More of these resources are available to order
The booklets explain more about what the commitment means, why it matters. They also explain more about how to make the commitments. They are small, handy quick reference guides
There are two sets of statement cards, one for the employer commitment, one for the employee commitment – these sets give one statement, guidance and tasks per card.
Two sets of statements cards.

23. How do I sign up? Your employer emails you a link to
the commitment website, with a registration code.
You follow the link to the website and use the
registration code to register.
Slide intended for use by individual employers and organisations
On the website you...
• go through the seven statements of
commitment and their guidance
• look at the tasks for each statement and
choose the ones you want to do
• set yourself deadlines for doing your tasks.

24. On the website you… Go through the seven statements
of commitment and their guidance.
Look at the tasks for each statement.
Choose the ones you want to do.
Slide intended for use by individual employers and organisations:
Employers – do read the managers guide first -Supporting staff to make the Social Care Commitment
Read through all of the statements, guidance and tasks, using the booklet Employee Commitment in full
Set yourself deadlines for doing
your tasks.

25. On the website you… Download and print your certificate.
Save and print your personal development plan.
Discuss how you will plan and do your tasks.
Review your tasks.
Renew your commitment annually.
Slide intended for use by individual employers and organisations:
Encourage your staff to print their certificate as a record of their commitment, and to print their personal development plan, and show it to you.
This will help you to support them.
It probably makes sense for employees to speak first with their employer or supervisor and colleagues about how to get the most out of the tasks, and how to fit them in to work time, and into any team meetings, supervisions or appraisals.
The employer supports the staff by incorporating the tasks into other learning and development including the supervisions and appraisals.
There is a lot more information on how to select, and do the tasks in the booklets.
Staff and employers make the commitment every 12 months. Each time they make the commitment they must select and complete at least seven tasks.
The value of the commitment is in the quality of the tasks, and how staff approach them.

26. Any
Questions?

27. The Social Care Commitment Sign up here
@carecommitment
#qualitypeoplequalitycare
Telephone: