1. Interpersonal communication
NEPAL ADMINISTRATIVE STAFF COLLEGE
Interpersonal communication
Kamal Pradhan / NASC
5/23/2019
Professional Course on Management and Development
EVALUATION CRITERIA 1

2. Important facts about communication
If you dig very deeply into any problem you will get people. Most people problems are actually “communication problems”
Everyone feels there is some kind of communication problem
Everyone feel (s)he can communicate as well as or better than others;
Everyone feels communication problem is due to others.
Professional Course on Management & Development
5/23/2019

3. Communication Process
Communicator
Intent
Motive
Expression
Impression
Interpretation
Receiver
Communication Skills
23 May 2019

4. Principles of interpersonal communication
Inescapable
Irreversible
Contextual
Complicated
Communication Skills
23 May 2019

5. Barriers to communication
Selective perception or perceptual blocks
Semantics
Pre- conceived notions
Use of jargons
Trust
Incongruent
Physical and environmental factors
Communication Skills
23 May 2019

6. Verbal behavior Categories
- Defending/ Attacking
- Summarizing
- Shutting out
- Blocking
- Bringing in
- Proposing
- Building
- Supporting
- Disagreeing
- Seeking information
- Giving information
- Testing understanding
Communication Skills
23 May 2019

7. NEPAL ADMINISTRATIVE STAFF COLLEGE
Proposing : which puts forward a new concept, suggestion or course of section and plan.
Building : extends a proposal which had been made by another person.
Supporting : involves a conscious and direct declaration of support with another person or his concept.
Disagreeing : involves a conscious and direct declaration of difference of opinion of another person’s concepts
Communication Skills
23 May 2019
EVALUATION CRITERIA

8. Defending / Attacking: attacks another person or defensively strengthens an individual’s own position.
Blocking / Difficulty stating: block in the path of a proposal or concept without offering any alternative proposal.
Testing Understanding: seeks to establish whether or not an earlier contribution has been understood.
Communication Skills
23 May 2019

9. Shutting Out: excludes, or attempts to exclude, another group members.
Summarizing: restates in a compact form, the content of previous discussions or considerations.
Seeking Information: offers facts, opinions or clarification from another individual(s).
Giving Information: offers facts, opinions or clarification to other individual(s).
Shutting Out: excludes, or attempts to exclude, another group members.
Communication Skills
23 May 2019

10. Seeking information usually leads to the giving information.
Bringing In: is a direct and positive attempt to involve another group member Summarizing is most useful to maintain clarity and prevent things being forgotten and overlooked.
Seeking information usually leads to the giving information.
Professional Course on Management & Development
5/23/2019

11. Behavior Consequences
Proposing is generally perceived as being a constructive behaviour and usually has the effect of stimulating reaction.
Building is generally associated with team spirit and feeling of group satisfaction.
Supporting has an encouraging effect. It is likely to increase participation
Communication Skills
23 May 2019

12. A disagreement followed by an explanation will probably mean that the listener switches off after a disagreement and does not hear the explanation.
The usual response to defending/attacking is another defending/attacking behaviour. It can lead to a defending attacking spiral.
Professional Course on Management & Development
5/23/2019

13. Active Listening
To listen to a person without passing judgement on what has been said and to mirror back
Some major listening problems are:
Comparing oneself with the source
Rehearsing what to say
Mind reading of the speaker
Filtering the message
Proving oneself right
Professional Course on Management & Development
5/23/2019