1. Law and Justice: Chapter 4
Settling Disputes

2. Conflict A Conflict is a natural part of everyday life.
But consider that conflicts can be productive when managed responsibly!

3. Conflict Disadvantages of going to court to settle conflicts:
Time consuming
Expensive
General Health Concern: Anger and Bitterness (victims do not want to relive the bad moment or episode in their lives in court/ they might have moved on emotionally).

4. Informal Talk
The least formal way to resolve a conflict is through informal talk.
Involves two people talking out the problem with no help from others
Examples: Disagreements with parents, teachers, friends. . .

5. Negotiation
Negotiation is when people try to resolve the conflict by reaching a solution that is acceptable to all.
Negotiation is important because the skills involved in handling conflict responsibly are used everyday by people in all aspects of life.
A GIVE AND TAKE FROM BOTH PARTIES! Each needs to give something up.

6. Mediation
Mediation is when a 3rd party helps the disputing parties talk about their problems and settle their differences.
Mediators do not make decisions for the parties; they only help the parties
try to settle the dispute.

7. Arbitration
Arbitration is when both parties agree to have a 3rd party listen to their arguments and make a decision for them.
Decisions made by an arbitrator are legally binding.
Arbitrators have authority similar to judges.
Arbitration hearings are common in:
Employment disputes & credit card disputes.

8. Court Action
Lastly, you could take court action and initiate a lawsuit.
This is the last action one would take. Why do you think so?
Because it is $$$$$$$

9. Goal
The ultimate goal of conflict is to reach a “settlement” also known as an “agreement” between the parties, regardless which dispute resolution method you use.