2. Introducing the SupportActionNet approach and implementation framework
Gerard Lemos
Lemos&Crane

3. Overview The key principles of SupportActionNet
Identity
Relationships
Family and friends
Key challenges for organisational change and development
Placing service users’ social and emotional aspirations at the centre of work

4. Policy context New Supporting People strategy from CLG
Independence and Opportunity:
‘Keeping service users at the heart of the programme…’
Outcomes framework has five domains that include ‘enjoying and achieving’ with specific outcome indicators for:
Support in relation maintaining links to external services, groups, friends and family

5. Identity Why identity is important Building a sense of independence
Developing a positive sense of self
Overcoming negative identities
Achieving personal goals

6. Relationships Why relationships are important On-going relationships
Re-establishing past relationships
Increasing the chances for love
Meeting someone new

7. Family and Friends Why family and friends are important
Mapping important relationships
Strengthening family ties
Being more outgoing
Making new friends

8. Implementing SupportActionNet
Working with service users toolkit
Skills development
Risk management
Using outcomes
User involvement
User experiences
Regulation and inspection
Planning for organisational change

9. Organisational change
Leadership
Staff communication and dissemination
Policies, procedures and internal working arrangements
Outcomes measurement

10. Action seminar structure
Presentation on each of the key themes of organisational change
Group work to reflect on each presentation and discuss key questions
Action planning for organisational change and development - what you can do to make things happen

11. A thought for the future: BlueSalmon
Can the support worker really help the client without knowing what they want?
What if we put the client in charge?
Being in charge can be difficult
Lots of choices and options
Need to plan and prioritise
BlueSalmon helps clients take the lead
Think about the past, present and future
Decide on goals and ambitions
Share action plans with others
Keep track of progress

12. identity
relationships
help
customize
log out
family and friends
home and work
my plans