1. Business Process Improvement in the LFS
Fiona O’Riordan, Central Statistics Office, Ireland
28 June 2018 18

2. Quality Management Framework
Innovation
Strong Standards
Quality Management Framework

3. Breakdown of process and associated metrics by the GSBPM
Specify needs, design and build
Collect
Process Analyse
Disseminate

4. Specify Needs, Design and Build
Stakeholder –
SME (Subject Matter Expert)
QDU (Questionnaire Design Unit
Blaise Developers
Survey Design Team
Quality Indicators: Timeliness, high response rates *, interviewer/respondent satisfaction levels for both CATi and CAPi, cognitive testing, use of question bank, variable standardisation.

5. Collect Stakeholders – Interviewers SME Dissemination Team
Quality Indicators: Good response rates, content CAPI and CATI field force, quality data, representative sample

6. Process /Analyse Stakeholders - Statisticians
Quality Indicators: consistent use of variables, quality of data, response rates, sampling success, modal influence.

7. Disseminate Stakeholders: Customers Statistician
Quality Indicators : Timeliness, quality

8. Metrics
Agreed with all stakeholders the acceptable range of metrics, overlap with other reports and documents, key to reduce the burden on the data owner.
Traffic Light System for each metric – work in progress.
Dashboard system to report on metrics – in progress
Importance of communication in development of metrics – only useful if useful

9. Timeliness charts

12. Stage 1 of dashboard

13. Conclusion and road map
Clearer metrics for each stage of process
Improved metrics improve data standards therefore improved metadata, improved quality reports, improved transparency of data as it moves through the data lifecycle
More confident data users
Better Quality data

14. Business Process Improvement in the LFS
Fiona O’Riordan, Central Statistics Office, Ireland