1. Influencing People

2. The ability to persuade someone to act or think in the way you want.
Influence:
The ability to persuade someone to act or think in the way you want. 2

3. Elements of influence
Communicator
Message
Audience

4. Laying the groundwork Network Understand credibility counts
Be trustworthy
Be open and flexible
Speak up!
Remember people hear what they want
Don't expect overnight results 4

5. Tactics for influencing others:
Use comparison
Give something away
Get people in the habit of saying yes 5

6. Influencing others: Decide what you want Decide who to influence
Be friendly
Know the wants and beliefs of your audience
Emphasize common points
Admit being wrong
Inoculate your audience 6

7. Influencing others, cont.:
Use logic and emotion
Explain the benefits
Use repetition
Avoid argument
Make it simple
Thank the audience 7

8. When things get difficult:
Keep things in perspective
Keep emotions in check
Don't get personal
Understand their behavior
Change your tactics 8

9. When things get difficult, cont.:
Take a break
Come back to points of disagreement
Find other outlets
Consider using a mediator
Know when to retreat 9