1. University Tuition Fees and Student Services Laura Kishore The University of Reading

2. University Tuition Fees and Student Services Definition of Student Services: Recruitment Admissions Accommodation Records Counselling

3. University Tuition Fees and Student Services Definition of Student Services: Student Financial Support Disability Support Careers Advisory Service Examinations Graduation

4. University Tuition Fees and Student Services Elements of change since 1998 PARENTS

5. University Tuition Fees and Student Services Visit to University as applicant: All now expect parents to be involved Development of separate programme: students talk to applicants about course, social life etc staff talk to parents about accommodation, safety, and support

6. University Tuition Fees and Student Services Limit contact with parents where possible BUT Financial responsibility for children continuing into their 20s appears to give parents the right to be involved

7. University Tuition Fees and Student Services Elements of change since 1998 League Tables Apparently independent, verifiable information BUT doesnt necessarily give right information for applicants

8. University Tuition Fees and Student Services Elements of change since 1998 Quality Assurance

9. University Tuition Fees and Student Services Elements of less change since 1998 Student Participation Students not very willing to be involved above Department level

10. University Tuition Fees and Student Services Elements of less change since 1998 Appeals and Complaints Marginal increase in appeals and complaints

11. University Tuition Fees and Student Services Conclusion Tuition Fees have not revolutionised Student Services