1. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Interpreting Services: From High School to the Real World 2008 CASA Conference April 4-5, 2008 Hyatt Regency Hotel

2. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Test your knowledge Which law applies to interpreting services at school? Which law applies to other interpreting services (government agencies, businesses, transportation)?

3. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Accessibility Laws Individuals with Disabilities Act (IDEA) –B–Birth – 21 yrs old –S–School and related services Interpreting services Education IEP Meetings

4. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Accessibility Laws Americans with Disabilities Act (ADA) –A–Adults Government, Businesses Transportation Telecommunications Auxiliary Services –I–Interpreting Services

5. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. ADA General Guidelines General Rules 15 employees federal funding undue burden (overall resources) person receiving accommodation should be consulted in their preferred method the providing entity has final determination about the accommodation tax credit

6. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. ADA Guidelines Title I – Employment (private and public) Interview, training, meetings 15 or more employees Undue Burden Educate supervisors Large entities will have ADA resource or attorney

7. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. ADA Guidelines Title II – Public Entities: public service, state and local government services law enforcement courts SSA MVD schools

8. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. ADA Guidelines Title III – public accommodations and commercial facilities private business attorneys hospitals medical providers mental health providers

9. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Interpreting Services (School) Education –C–Classroom –F–Field trips Meetings –I–IEP –D–Disciplinary After school activities –S–Sports –P–Plays –F–Field trips

10. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Requesting Interpreting Services Who? –Teacher –Self –School Administrator How? –Automatic –Written request –In person

11. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. COPD Interpreting Services Non-profit organization Based in Albuquerque Provide statewide services Our mission is to provide a bridge between the hearing, Deaf or hard-of-hearing and interpreting communities, to improve access for Deaf, Hard- of-Hearing and Deaf-Blind people.

12. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. COPD Interpreting Services Schedules interpreters for: –Legal/court –Medical –Mental Health –Social Services –Educational –Employment –Post professional training –Professional –Public Access –and more…

13. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. General COPD Request Process Request Verify contract/payment Match interpreter Confirm interpreter Follow up –Billing –Feedback –Next request

14. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. COPD Interpreters Over 100 contract interpreters Four interpreters on staff Four intern (pre-certified) interpreters in IN STEP Preferred interpreters requested are honored and encouraged

15. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Interpreter Code of Professional Conduct Confidentiality Professionalism Conduct Respect for Consumers Respect for Colleagues Business Practices Professional Development

16. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Which Tenet(s) Directly Affect You? Confidentiality Professionalism Conduct Respect for Consumers

17. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Confidentiality Interpreters adhere to standards of confidential communication. –What is said/done during interpreting job, is not shared with other people Exceptions apply

18. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Professionalism Interpreters possess the professional skills and knowledge required for the specific interpreting situation.

19. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Conduct Interpreters conduct themselves in a manner appropriate to the specific interpreting situation.

20. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Respect for Consumers Interpreters demonstrate respect for consumers

21. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. What Interpreting Services Do You Need? ASL Contact Variety SEE Oral Deaf Interpreter

22. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. ADA Qualified Interpreter May or may not be certified Receptively and expressively, using any necessary specialized vocabulary –I–Interprets effectively –I–Interprets accurately –I–Interprets impartially

23. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Certified Interpreter Met minimum requirements for certification through a state, local or national certifying board –NM Licensure –RID –EIPA

24. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Requesting Interpreting Services Your Responsibility Plan ahead! Ask for interpreter Follow up on request Show up Give feedback to interpreter/agency Agency Responsibility Request interpreting services from Interpreter Referral Agency

25. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Your Responsibility Plan Ahead –Minimum of 2 weeks Ask for Interpreter –Language –Interpreter Follow-up on request contact Interpreter Referral Agency Show up –15 min wait time

26. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Your Responsibility: request sample Hello (name): I am deaf/hard of hearing and would like to request a sign language interpreter for my (appointment) on (date) and (time) at (location). An interpreter will provide me the best communication access for this meeting. Please contact the Interpreting Department at the Community Outreach Program for the Deaf 255-7636 to arrange for an interpreter. (As the Americans with Disabilities Act recommends that I be consulted for my communication access as a person with a disability,) I appreciate your working with me to provide this accommodation. If possible, I would like to request (names here) as my interpreter. Please let me know that you have received this request and confirm with me when an interpreter is scheduled. Thank you, (Name and contact info)

27. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Your Responsibility: Give Feedback Proactive Assertive –Explain what worked for you –Explain what didnt work –Give suggestions –Be friendly, positive and helpful Reactive Passive-aggressive –Do nothing –Complain –Gossip

28. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Activity 3 Groups (2 peer advisors) Medical appointment Community (apply for NM ID/Drivers License) Job Interview Steps Plan ahead Request Interpreter Follow up Show up Give Feedback

29. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Discussion What worked? What didnt work? How to improve?

30. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Feedback Process: Proactive Step 1: Interpreter Step 2: COPD Interpreter Services Director Step 3: Other Agency (NMCDHH, RID)

31. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Contact Community Outreach Program f/t Deaf (COPD) Interpreter Referral Specialists: Patricia Brown & Marie Moore patriciab@swcp.compatriciab@swcp.com & mariem@swcp.commariem@swcp.com Ph.: 505.255.7636 Interpreter Services Director: Yoshiko Koko Chino yoshikoc@swcp.com VP: 505.255.7130

32. ©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors. Thank you! Please pick up an Emergency Services card.