1. ROLE OF JUNIOR ASSISTANT
Prepared by: P G Kanzariya
Deputy Engineer
PGVCL, Zonal office, Bhavnagar

2. Who is a Customer?
"A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work. He is the purpose of it.
He is not an outsider in our business. He is part of it.
We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.“
e.g. BSNL
… Mahatma Gandhi

3. Benefit of this session
Strengthen the Coordination and Communication with Collogue/ Superior
Upgrade the Knowledge
Think different from others i.e. Creative
Perfection in your work
Stress free work
How it Possible?
Be Positive

4. PUZZLE FIND WORD? VALUE A 1 N 14 B 2 O 15 C 3 P 16 D 4 Q 17 E 5 R 18 FS 19 G 7 T 20 H 8 U 21 I 9 V 22 J 10 W 23 K 11 X 24 L 12 Y 25 M 13 Z 26

5. Starting of Day…….

6. Starting of Day…….. ????? “Well begun is half done...
…..Will begin will never done”
Techno-Commercial person
Key person of Sub division
e.g. Businessmen
(From open the lock of Shop to closed the shop)
Come at office before time
Wear uniform
Pray for good day
Take presence in Muster (Benefit…)
Build team (Coordination and Cooperation)

7. Points Classification of Junior Assistant
Communication with Applicant/Consumer
Maintain Record
Overview of PRT
Overview of SoP
Record Classification

8. Work categorization of JA

9. JOB PROFILE
JUNIOR ASSISTANT
TECH.
METER READER
CYCLE CLERK
CASHIER HR

10. TECH MATERIAL ACCOUNT GP REGISTER PP REGISTER H3 REGISTER
E URJA ACTIVITIES
STORE RELATED WORKS
ALL TYPE OF REPORTS

11. METER READER FLZ VERIFICATION POWER THEFT INFO. PENDING UNITS INFO.
PURPOSE CHANGE INFO.

12. CYCLE CLERK PRT 176 PRT 884 PRT 985 PRT 118 PRT 134 NOTICE OF NPDC 345
PRT 121 BEFORE ASSESSMENT

13. HR INWARD/OUTWARD TI/PI BILL RECORD DIVISION CORRESPONDENCE
ASSET REGISTERS
OVERALL WORK CULTURE IN CO-ORDINATION WITH DE

14. RECOVER AGAINST DISCONNECTIONS IN CO-ORDINATION WITH LINE STAFF
CASHIER
RECOVER AGAINST DISCONNECTIONS IN CO-ORDINATION WITH LINE STAFF

15. Communication with Applicant/Consumer

16. Communication with Applicant/Consumer (Directly)
???? Types of complaint
How can you identify that the person is our consumer or not?
Any Dues?
Technical Helper
e.g. Communication gap
Be polite
Listen the complete complain
Maintain complaint register

17. How to Solve the Complaint Successfully
Listen Carefully
Don’t give Reply Immediately
Don’t Avoid for Work
Don’t say “OK” your work will be complete (Without Check rules)
Give Clearly opinion as per the Norms & Time
Timely Take action
Take review of customers after Work complete i.e. Multinational company

18. Maintain Record

19. Register Adjustment Register- CR & DR PDC & NPDC Register
Meter Reading Control
Meter Reading Observation
Creative:
e.g. Two string
Bill book wise Details i.e. Conn. No, FLZ, Unit register
Ag. Connection sketch for Proper Reading
i.e. Dhari-1 SDn
Route Code /Feeder Code correction Register
Cycle wise Strong headed Consumer
Consumer Not found Register
Non billing Consumer and Unmetered Consumer Register

20. Overview of PRT

21. PRT ??? Master Input-G01, G02, G03 Cycle Change-G024
Payment & Adjustment- G21 & G22
Payment Update report- 117
Extraction report-118 (Time barred)
MR Report/Billing Schedule- 119
Billing Schedule-119
CGL – 122 PRT

22. PRT Dis-connection Analysis – 124 PRT (Range of Arrears)
Age Analysis – 125 Age
Arrears Analysis – 125 Arr
Theft – 125
PDC register – 125 PDC
Dis-connection list – 134 PRT
Revenue Return – 135 PPR
Annual ledger – 144 PRT
Feeder wise consumption – 985 PRT

23. PRT Consumption register – 884 PRT
Billing and payment detail – 145 PRT
Computer Job process – 120 PRT
Calculation report – 121 (error)
Bill correction – 123 PRT
All details of consumer – 127 PRT
Cycle wise control – 176 PRT
Master validation – 191 PRT

24. SoP

25. SoP
SoP એટલે શું???
શેના શેના SoP હોય???

26. SoP Issue Estimate જોડાણ ચાલુ કરવાની મર્યાદા Re connection
RL/CL- 7 Days
Ind- 10 Days
HT-15 Days
જોડાણ ચાલુ કરવાની મર્યાદા
RL/CL “A-Cat”- 20 Days
RL/CL-B cat- 2-Month-City, 4 month Rural
Ind- A Cat- 20 day
Ind- B,C,D-60 Day
Re connection
With in 6 month- 24 hours
Service cut out side the house- 3 Days
After 6 months with Test report- 48 hours or 7 Days
Agreement terminate- New Connection required

27. SoP Cl. No:4.7 ) Grivences Red. Meeting
Sub Division ?
Every month 10th
Circle ??
Every Month 20th
Name transfer after application
7 Days
Complaint of Electricity bill
Arithmetic error, Non receipt of Bill (Same day)
If Additional Inf. required (10 Days)
If Site Visit Required (15 Days)

28. Record Classification
Bhavnagar Zone

29. Record ??? Difference between “Document” and “Record
e.g. Application form and New Conn. Released
Disposal of Documents and Freeze the Record
Use “Technology” i.e. Computer/Scanner etc

30. What is Record Classification?
Record classification is the professional practice of managing the records of an organization throughout their life cycle.
This includes tracking of documents from the time they are created to their eventual disposal.

31. Why Record Classification?
Disposing Off
Tracking Records
Storage
Creating Records

32. A B B1 C D 1. Creating Records Life Long Yellow Color 20 Years
e.g. Circulars/Case paper etc B
20 Years
Blue Color
Diff. Office note etc B1
10 Years
Orange Color
Administrative Approval/Office note etc C
5 Years
Green Color
Corr. With Circle/RTI LAQ etc D
1 Year
Pink Color
Power Supply, Maint related etc

33. 2. Storing Records

34. 3. Tracking Records

35. Maintaining Register SR NO BUNCH NO CAT YRS TOPIC FILES YEAR
EXPIRY YEAR
REG PG NO
TAG
DISPOSED ON 1
A-1 A
Life Long
SAMPLE 1 4
LIFE LING 2
B-1 B 20
SAMPLE 2 5
Mar-31 3
B1-1 B1 10
SAMPLE 3
Mar-21
C-1 C
SAMPLE 4
Mar-16
D-1 D
SAMPLE 5
Mar-12 6
B-2
SAMPLE 6
Mar-32 7
C-2
SAMPLE 7
Mar-17 8
B-3
Mar-33 9
B1-2
Mar-24
C-3
Mar-20 11
D-2
Mar-14 12
B-4
Mar-34

36. Record Classification Format

37. Record Classification Format
CLASSIFICATION OF RECORDS.pdf
Record Classification Format.xls

38. Record Rooms

39. Glimpse

40. Visit of Hon’ble MD (PGVCL)

41. Who will Success in Job and Life??
???
સમય ની સાથે ચાલો......
બીજા કરતા કઈક નવું વિચારો....
“Technology” નો સારી રીતે ઉપયોગ કરો.....
Compactor
e.g. Power House Subdivision 2008 –Ind Conn. Case file and Lighting record
e.g. Use Technology (Lord Ganesha)

46. આભાર…
PGVCL – BHAVNAGAR ZONE