1. Glasgow University Staff Survey 2012 University Services Presentation Ian Black, HR Director University of Glasgow

2. Purpose of GU 2012 Staff Survey 1. To measure: – Staff Involvement – Staff Commitment – Staff Wellbeing 2. To determine: – Actions for building on favourable findings – Actions for addressing weaknesses 3. Where possible, to compare with 2009 survey findings – To look for continuous improvement Restructure has limited 2009 2012 comparison Date tbiGU 2012 staff survey - University Services

3. GU Response Rates by College/US Population as at March 2012 – Base: 5,144; reduced from 6,056 to exclude: invigilators; adult education lecturers; tutors etc – Response: 1,780 (33%) Date tbiGU 2012 staff survey - University Services CollegeResponsePopulationResp. Rate 01.Arts14736940% 02.MVLS508173929% 03.Science & Eng23183528% 04.Soc Sc19653237% 05.University Services643196633% 99.Not Disclosed55-- University Total1780544133%

4. GU Response Rates by Gender & Job Family CategoryResponsePopulationResp. Rate Male694250228% Female966293933% Not Disclosed120-- University Total1780544133% 1. R&T628211630% 2. MPA740157447% 3. Tech12552924% 4. Ops18194819% 5. Clinical3027411% 99.Not Disclosed55-- University Total1780544133% Date tbiGU 2012 staff survey - University Services

5. University Services – Response by Service Area 1 Date tbiGU 2012 staff survey - University Services Service AreaSample nPopulation N% response Campus Services 16572723 Corp Comms 82236 DAO 112544 E & B 2414117 Finance 328538 HSW 72035 HR 183847 IT 4216825 LTS 1133

6. University Services – Response by Service Area 2 Date tbiGU 2012 staff survey - University Services Service AreaSample nPopulation N% response Library 6022227 Hunterian 1133 RIO 3113623 R & E 102148 Stud Services 5118428 Other 3811035 Not Disclosed 124

7. US Response by Gender & Job Family Date tbiGU 2012 staff survey - University Services Univ ServicesResponsePopulationResp. Rate Male24582430% Female370114232% Not Disclosed28-- US Total643196633% R&T1410613% MPA40489145% Tech299232% Ops175877- Clinical0-- Not Disclosed21-- US Total643196633%

8. 10 question items used as GU KPIs Date tbiGU 2012 staff survey - University Services KPI Question ItemMeasure (%) KPI 1: Understanding of team aimsVG + Good + Satis KPI 2: Understanding of performance expectationsVG + Good + Satis KPI 3: How often praised for a job well doneAt least 6 monthly KPI 4: How often do you discuss with manager how to improve working practices At least annually KPI 5: How often given performance feedbackat least annually KPI 6: How good are communications within your work teamEx + Good + Satis KPI 7: how good are communications with other teams in School/RI/SEx + Good + Satis KPI 8: How well are GU-wide changes communicated?Ex + Good + Satis KPI 9: I enjoy working in the UniversityStr Agree + Agree KPI 10: I feel loyal and supportive to the UniversityStr Agree + Agree

9. Average of all GU KPIs 1-10 Date tbiGU 2012 staff survey - University Services **Heterosexual/straight and LGBT, as worded in the questionnaire *Disability Reported or No Disability Reported

10. Average of all US KPIs 1-10 Date tbiGU 2012 staff survey - University Services

11. KPI 1: Understanding of team aims (VG + G +S) Date tbiGU 2012 staff survey - University Services

12. KPI 2: Understanding of performance expectations (VG + G +S) Date tbiGU 2012 staff survey - University Services

13. KPI 3: How often praised for a job well done (at least 6-monthly) Date tbiGU 2012 staff survey - University Services

14. KPI 4: How often discuss working practice (at least annually) Date tbiGU 2012 staff survey - University Services

15. KPI 5: How often given performance feedback (at least annually) Date tbiGU 2012 staff survey - University Services

16. KPI 6: How good are communications within work team (Ex + G + Satis) Date tbiGU 2012 staff survey - University Services

17. KPI 7: How good are communications with other School/RIs? (E+G+S) Date tbiGU 2012 staff survey - University Services

18. KPI 8: How well are GU-wide changes communicated? (Ex + G + Satis) Date tbiGU 2012 staff survey - University Services

19. KPI 9: I enjoy working in the University (SA + A) Date tbiGU 2012 staff survey - University Services

20. KPI 10: I feel loyal and supportive to the University (SA + A) Date tbiGU 2012 staff survey - University Services

21. HSE Stress Measurement Tool - Findings

22. HSE UK benchmark for work-related stress Classifications are derived from HSE survey of 136 UK organisations (2004-10), using their methodology – 35 questions measure 7 key work design factors – scored 1-5; 5 is least stress HSE traffic light scoring scheme for 7 factors Date tbiGU 2012 staff survey - University Services ColourCommentRange of UK benchmark Doing very well - need to maintain performanceAt or above 80 th percentile Good, but need for improvement. 50 th - 80 th percentile Clear need for improvement.20 th – 50 th percentile Urgent action neededBelow 20 th percentile

23. HSE benchmark factors for work-related stress Date tbiGU 2012 staff survey - University Services RedYellowAquaGreen Factor (stressor) Less thanBetween Greater than 1. Demands: workload, work patterns and the work environment 2.942.94 - 3.103.10 - 3.293.29 2. Control: how much say staff have in the way they do their work 3.223.22 - 3.473.47 - 3.723.72 3. Support: encouragement, sponsorship, resources provided by: a. The organisation and line management 3.273.27 - 3.463.46 - 3.653.65 b. Colleagues 3.633.63 - 3.783.78 - 3.893.89 4. Relationships: promoting positive working to avoid conflict and dealing with unacceptable behaviour 3.613.61 - 3.853.85 - 4.044.04 5. Role: whether staff understand role within organisation and whether the organisation ensures they do not have conflicting roles 4.044.04 - 4.184.18 - 4.314.31 6. Change: how organisational change (large or small) is managed and communicated in the organisation 2.792.79 - 3.043.04 - 3.243.24

24. HSE Scores: GU2012 by Gender, Job Family Date tbiGU 2012 staff survey - University Services Notes Stress FactorGU2012GU MGU F1.R&T2.MPA3.Tech4.Ops5.Clinic 1.Demands3.043.033.102.653.183.433.622.82 2.Control3.263.283.27 3.263.223.21 3a.Managers' Support2.872.882.852.832.802.813.322.76 3b.Peer Support2.652.712.582.572.522.593.502.42 4.Relationships3.763.793.753.743.733.753.923.77 5.Role4.15 4.204.014.214.264.474.13 6.Change3.063.102.963.292.892.743.162.81

25. HSE Scores for University Services Date tbiGU 2012 staff survey - University Services Stress FactorGU20125.US 1.Demands3.043.37 2.Control3.263.25 3a.Managers' Support2.872.97 3b.Peer Support2.652.82 4.Relationships3.763.77 5.Role4.154.27 6.Change3.063.00