1. INFORMATION TECHNOLOGY SERVICES & FACILITIES

2. 1 1 IT Services and Facilities 2 2 Toolkits 3 3 Open Access Computing Services 4 4 Wireless Internet Access Services 5 5 Computer Labs Rules and Regulations 6 6 Online Services CONTENTS ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

3. 7 7 Online Account Self Activation 8 8 Student Portal 9 9 Contact Us CONTENTS 10 Getting Help ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

4. Open Access Computing Services Wireless Internet Access Services Computer Labs Online Services 1 1 IT Services and Facilities ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

5. 2 2 Toolkits ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

6. Open access computers are available at the RO Opening hours will be the same as RO/Library opening hours Login is NOT required Bring along your USB pendrive 3 3 Open Access Computing Services ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

7. Wireless Internet access services are available at RO. Kindly register with RO technical personnel. 4 4 Wireless Internet Access Services ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

8. Refer to the rules and regulations listed in WOU Student Handbook. 5 5 Computer Labs Rules & Regulations ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

9. Account Self-Activation Student Portal Student Portal : E-Mail Student Portal : My Library Student Portal : My LMS (WawasanLearn) Student Portal : Online Assignment System (OAS) 6 6 Online Services ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

10. 7 7 Online Account Self Activation Key in the URL (http://www.wou.edu.my) in any browser to access WOU websitehttp://www.wou.edu.my Step 1 Click on STUDENT AND TUTOR ONLINE ACTIVATION ACCOUNT Step 2 ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

11. 7 7 Online Account Self Activation Click on STUDENT ACCOUNT SELF-ACTIVATION. Step 3 ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

12. 7 7 Online Account Self Activation Fill in all the mandatory fields to complete the account activation. Step 4 Click on REGISTER button. Step 5 ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

13. 7 7 Online Account Self Activation A message will be displayed to indicate that you have successfully activated your student online account. Step 6 ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

14. 7 7 Online Account Self Activation (Email) This page is for activating your WOU e-mail account for the first time only. Step 7 NOTE: Only use this page to activate your e-mail account after 4 hours of your online account activation.online account activation ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

15. 8 8 Student Portal What can I see in Student Portal? Enrolment Community discussion board Personal information Time table Academic Calendar …and other useful information ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

16. 8 8 Student Portal – Login Guide Key in the URL (http://www.wou.edu.my) in any browser to access WOU website.http://www.wou.edu.my Step 1 Click on MY WOU PORTAL. Step 2 ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

17. 8 8 Student Portal – Login Guide Login by entering your User ID and password. Step 3 ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

18. 8 8 Student Portal – Login Guide After successful login, you will be able to view the student portals homepage. Step 4 ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

19. 8 8 Student Portal – Login Guide (Email) From student portal, click on MY EMAIL. Step 5 ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

20. 8 8 Student Portal – Login Guide (Email) Login by entering your full student email address and password. Step 6 ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

21. 8 8 Student Portal – Login Guide (Email) For first time login to your email, you may need to fill up all the necessary information and then click SUBMIT. Step 7 ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

22. 8 8 Student Portal – Access Guide (Email) After successful login, you will be able to view the web mail homepage. Step 8 ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

23. Something about web mail that you should know...... Can I access web mail from my house? Yes! You can access your web mail if you have a computer and Internet connection. What is the quota of my mailbox? 10GB 8 8 Student Portal (Email) ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

24. 8 8 Student Portal (My Library) Click on MY LIBRARY to access library services. ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

25. 8 8 Student Portal (WawasanLearn) Click on MY WAWASANLEARN to access the Learning Management System (WawasanLearn). Note: It can also be accessed at https://lms.wou.edu.my.https://lms.wou.edu.my ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

26. 8 8 Student Portal (OAS) Click on MY OAS to access the Online Assignment Submission System (OAS). Note: It can also be accessed at https://assignment.wou.edu.my.https://assignment.wou.edu.my ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

27. 9 9 Contact Us For queries on IT services and facilities, please contact: Email enquiry@wou.edu.my Telephone 04-2633323 (PGRO) 05-2426323 (IPRO) 03-76297223 (Bandar Utama) 03-92817323 (KLRO) 07-5564323 (JBRO) 082-578923 (KCRO) ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

28. 10 Getting Help Provide necessary information when requesting help. WHO, WHAT, WHEN, WHERE, & HOW. Example: (Bad) Cannot access LMS, please help. ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

29. 10 Getting Help Example: (Good) Cannot access WawasanLearn on Saturday, 14/01/2011, 7pm onwards. I have tried with my house and office computers using Internet Explorer and Firefox, but still failed to access. The following are my details: Name: XXX XXXX XXXXX Student ID: XXXXXXXX User ID: XXXXXXXXXX Contact No.: XX XXXX XXX IC: XXXXXX-XX-XXXX Error Message: Access denied. You do not..… (if possible provide screen shot) ORIENTATIONJAN 2012PG,IP,KL, KB, JB,KC

30. THANK YOU!