1. National Services Business Analysis and HL7
National serviices Business Analysis and HL7 - Martin Whittaker
12 December 2003
National Services Business Analysis and HL7
Martin Whittaker, Touchstone Consultancy Ltd
Martin Whittaker, Touchstone Consultancy Ltd,

2. What are National Services?
National serviices Business Analysis and HL7 - Martin Whittaker
12 December 2003
What are National Services?
Interaction between Spine and national systems
Spine Services
New Common Applications and Services
Existing National Applications
Knowledge Sources
Martin Whittaker, Touchstone Consultancy Ltd,

3. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com

4. What is Business Analysis?
Scope the domain
Agree scope with stakeholders (clinicians, DA, suppliers…)
Document business processes, including assumptions and issues
Define comms requirements
Hand over to comms team
Martin Whittaker, Touchstone Consultancy Ltd,

5. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com
Domain Scoping
What business areas are included?
OBS/Schedules
Talk to stakeholders
Talk to DA
Martin Whittaker, Touchstone Consultancy Ltd,

6. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com
Problems
Nobody has done this before
Speed
Detailed design in OBS
Confidentiality
Stakeholders have very different views
Martin Whittaker, Touchstone Consultancy Ltd,

7. Document Business Processes
The business processes don’t exist yet
Reality changes, eg
TMS maturing
PDS/NSTS situation
Martin Whittaker, Touchstone Consultancy Ltd,

8. Define Comms Requirements
How far can you assume the solution?
Messaging?
HL7 V3?
Data Dictionary vs HL7 codelists
Martin Whittaker, Touchstone Consultancy Ltd,

9. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com
The Ideal Way
Fully-sorted design model
Two strands:
Commercial documents (OBS etc)
Design documents
Martin Whittaker, Touchstone Consultancy Ltd,

10. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com
The Practical Way
Constraints
Political pressures
Confidentiality
NHS traditions
Result
OBS is design document
Consultation is limited
Martin Whittaker, Touchstone Consultancy Ltd,

11. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com
Benefits
Speed
Political success
Commercial satisfaction
Martin Whittaker, Touchstone Consultancy Ltd,

12. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com
Risks
Incomplete analysis
Incompatible solutions in different areas
Technical cul-de-sacs
Lack of clinician & staff consultation
Incomplete take-up
Lack of supplier consultation
Incompatible solutions
How proven is the solution?
Martin Whittaker, Touchstone Consultancy Ltd,

13. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com
Successes
Contracts have been placed
A lot of work has been done
Most stakeholders happy
Martin Whittaker, Touchstone Consultancy Ltd,

14. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com
What Happens Next?
Understanding of suppliers’ solutions
Proof of the pudding
HL7 approves the messages
Localisation???
Martin Whittaker, Touchstone Consultancy Ltd,

15. “May you live in interesting times”
Martin Whittaker, Touchstone Consultancy Ltd,

16. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com