1. S USTAINING OUR CAMPUS COMMUNITY : DESIGNING CIRCULATION SERVICES FOR TODAY S USERS Jennifer Nutefall Danny Smith

2. O UTLINE Creation of the Collections and Resource Sharing Department A new vision for circulation services Statisticaltrends New initiatives The learning curve

3. L IBRARY R EORGANIZATION University realignment in 2009-2010 How is a 21 st century library organized to meet the needs of its community? Outline of library realignment process New structure in place by September 2010

4. Steven Sowell Department Head Collections & Resource Sharing Department Vacant - Librarian Andrea Wirth Geosciences/ Environmental Sciences Librarian Jane Nichols Social Sciences/ Humanities Librarian Laurel Kristick Collection Assessment/ Science Librarian Vacant Electronic Resources Acquisitions Manager Professional Faculty Kerri Goergon-Doll Interlibrary Loan Professional Faculty Danny Smith Circ/Coll Maintenance Professional Faculty Susan Doolittle Library Technician II Vacant Library Technician III Loretta McCaffery Library Technician II Marisa Reasons Library Technician III Ian Scofield Library Technician III Susan Bacina Library Technician II Lisa Greenfield Library Technician II Valerie Sterling *50% ILL & 50% Coll Maintenance Library Technician I Terri Allen Library Technician I Deborah Carroll Library Technician II Kathy Varbel Library Technician II Jessee Lawhead Library Technician III Patrick Layton Library Technician I Jim Rankin Library Technician I Katie Warrener Library Technician I Bryan Feyerherm Library Technician II Rima Reves *50% ILL & 50% Circ Library Technician II Diane Kelley Library Technician II Susan Sukontarak Library Technician I Claire Semadeni Library Technician I Cindy Skinner Library Technician III Kim Holling (24/5) Library Technician II Kelly Holcomb (24/5) Library Technician II

5. V ISION FOR CIRCULATION Traditional model focuses on control and limited access New model focuses on unmediated access and self service First step: self checkout machines

6. R ECONFIGURING CIRCULATION University of Arizona circulation desk Corvallis Safeway self checkout

7. S TATISTICAL T RENDS @ OSU

8. A FEW N EW I NITIATIVES ILS Updates- including overhaul of loan rules You did what with reserves? Pagers Freeing materials

9. (C USTOMER ) S ERVICE O RGANIZATION Todays public has high expectations for customer service, whether it is shopping, visiting a ball park or going to the library. And they have unforgiveable and long memories. To continue to keep their expectations inflated and not burst, we have to realize that every interaction every time is an opportunity to be on brand or not. It requires diligence, commitment and awareness. -Alison Circle, Columbus Metropolitan Libraries A (model of) ServiceService

10. S ELF -S ERVICE H OLDS

11. C AMPUS -W IDE M OBILE S ERVICES

12. T HE L EARNING C URVE Challenges Solutions Growth

13. Q UESTIONS ? Contact information Jennifer.nutefall@oregonstate.edu Danny.smith@oregonstate.edu