1. Delivering Channel Shift Jayne Hilditch Corporate Services Director

2. Delivering Channel Shift Deciding to …How to …What to ….(take online)

3. Deciding to …

4. Digital Exclusion…

5. An Additional Channel make it so good, people choose to use it Dont take other stuff away

6. Speed of change…?

7. Put it in the ICT Strategy

8. Two words about the business case exchanging ignorances

9. How to …

10. Probably not with the big guns…

12. Agile Project Management Agile trumps Prince2 for web projects Think about the skills needed

13. Procurement Hurdles Avoiding the car crash of agile development v procurement

14. Procurement Hurdles MVP: fixed cost Phase 2: time + materials

15. What to …(take online)

16. The Attention Economy (or, the wiifim question) Me My Home My Neighbourhood The Landlord

17. Transactional Rent account & payment details Repair reporting & status Common parts repair alerts Service charge calculations Tenancy & lease info

18. Transactional Embedded messaging system (like ebay). – Cultural change for working practices

19. Futurising Prepare for customer service in public…

20. Feedback & Involvement

23. (Getting involved with TVH) …and maybe the un usual suspects Feedback on contractor performance Consultation on policies Identifying priorities Extending reach of resident auditors

24. Community

26. (Getting involved with each other) Using the tools that are already out there… –Facebook - links to existing social networks –Meetup - groups, eg baby-sitting circles, shed-days –Eventbrite – to organise events –Post-code news-feeds User generated content

27. The last word…