1. Problem solving

2. Procedure Get to know the problem (what)
Brainstorm on ideas & solutions (how)
Evaluate, pick and develop solution

3. Techniques (steps 1 & 2) Formulating ‘how’ questions.
As many as you can.
“5 wh’s and 1 h”:
Answer questions with: who, what, where, when, why and how.
Brain writing
For new ways of looking at things

4. Redefining a problem An example
Formulating ‘how’ questions
How can we fix this machine
How can we adapt to this new situation
Structuring the problem
Define situation (where are we)
Goal (where would we like to be)
Means (ways to get there)

5. Brain writing The procedure
Write the problem on a large sheet of paper. Use large letters.
Pass on the piece of paper. People should not talk to each other. Everyone writes down their ideas. Set a time limit, e.g. 1 minute.
Repeat step 2.
Select the most promising ideas to work on.

6. Conclusion Use these techniques: To get to know, redefine a problem
To get a grip on the problem
To collect ideas and possible solutions
Take one step at a time
To take the pressure off
To regain control