1. Cornel Vintila Expert in IT&C policies and regulations, Enterprise Architect, BPM Expert

2. The framework "i2010 - A European information society for growth and employment was launched by the European Commission in 2005, and it provides the broad policy guidelines for what we call the emerging "information society" in the years up to 2010. The main goals of i2010 are:

3. i2010 promotes a European Information Society for all citizens. Actions implemented under this priority of i2010 aim: ageing eAccessibility broadband gap inclusive eGovernment digital literacy culture benefits of the information society can be enjoyed by everyone eGoverment eHealth provision of better public services intelligent transport preservation of cultural heritage sustainable growth harness the potential of ICT to improve people's quality of life through flagship initiatives

4. eGovernment is the use of Information & Communication Technologies (ICTs) to make public administrations more efficient and effective. Inclusive eGovernment – ensuring equal access to public services Benefits of eGoverment: Electronic invoicing in Denmark saves taxpayers 150 million and businesses 50 million a year. If introduced all over the EU, annual savings could add up to over 50 billion. Disabled people in Belgium can now obtain benefits over the Internet in seconds, whereas previously this took 3 or 4 weeks. Such time savings and convenience can become widespread and benefit all citizens in Europe in many public services.

6. We consider that in order to ensure eGoverment initiatives success, the following items are crucial: a. Public Services inventory Inventory of public services Complete and detailed image Basis for the elimination of redundant services b. Public Services benchmarking Will provide an assessment of the digitizations current state, and thus a basis for building the objectives of any eGoverment initiative. Capgeminis 2004 assesment – degree of digitization of the 20 public services The study covered: citizens access and usage of internet, companies access and usage of IT&C technologies, the costs of internet access, eGoverment and digitization of education, medical services, commerce and business. Capgemimis 4 degrees of on-line sophistication: Information - the information is on-line Unidirectional interaction – downloadable forms Bidirectional - the forms can be electronically completed on-line Complete digitized transactions - public service is performed exclusively on-line

7. After the inventory of public services and their assessment, several measures have to be performed: c. Design of the secondary legislation concerning the IT&C field, that must regulate the national market of IT&C-related products and services d. Creation of the Public Services Registry The implementation of a National Public Services Registry can be performed after the BundOnline project of Germany, that became a Best Practice in EU. The initiative is designated to make available online by all the public services capable of electronic delivery. Creates the legal basis for implementation of the policies Creates national frameworks for the implementation institutions to cooperate Creates the adjustment and authorization mechanism Creates the controlling mechanisms Secondary legislation

8. e. Implementation of eID at national level f. Regulating and implementing interoperability standards - enabling collaboration for the national institutions (between themselves or to the EU public sector) The 'Interoperable Delivery of European eGovernment Services to public Administrations, Businesses and Citizens' (IDABC) – a European Commission's program, addresses these challenges by coordinating common rules for collaboration and related infrastructure projects. SEMIC.EU is an implementation measures taken by IDABC – a catalyst for the preservation of meaning in eGovernment data exchange. Implementation of eID Use of digitized public services (such as eHealth, eGoverment, etc.) Citizens, companies and public clerks use their national electronic identities into any state of the EU High volume of electronic tranzactions

9. Analysis Public Services Inventory Public Services BenchmarkingDesign Design of the secondary legislation concerning the IT&C fieldImplementation Creation of the Public Services Registry Implementation of eID on a national basis Regulating and implementing interoperability standards

11. a)Adopting the i2010 guidelines to the national secondary legislation The i2010 guidelines can be easily introduced into the secondary legislation; thus, beside preparing for compliance with the EU requirements, it can facilitate an easier transition to eGoverment by introducing or adapting EUs best practices in the field to the national reality. b) Implementation of self-assessment for public services OR … The self assessment methodology will help institutions to measure their performance, indentifying strong points and the areas needing optimization; prioritize the optimization activities ; measure their efficiency c) … licensing the not developed market segments by introducing Public Sector Brokers (situation met in Ireland, project that became a Best Practice Case in EU).