1. Central Office - Restructure
Westminster Homecare have restructured to meet the business’s growth demands

2. Central Office - Organisation Chart
Nominal Ledger Audits

3. Central Office - Restructure
We have a newly formed department called Management Services, which incorporates: Accounts, I.T. and other supporting services.

4. Management Services
Our Goal: “Trouble free back office services to Customers and Staff”

5. Management Services Team
Tarlika Patel
Title: Accounts Manager
Remit: Payroll and Invoicing
Wayne Martin
Title: Accounts Support
Remit: Tenders, Accounts.
Steve John
Title: IT. Support (Starts December 2006)
Remit: Technical Support Services
Mark Thomas
Title: Director of Management Services
Remit: Manage & Develop Services

6. Management Services Key Tasks: IT Support Customer Services
Accounting Services
Acquisition Integration

7. Management Services Targets and Objectives: IT Support
Provide trouble free office equipment
(Broadband, networks, computers, printers/copiers).
Technical Support - all software on computers & company network
Available to you from 8am to 6pm. Back office support 24/7
Provide mobile phone and office telephony Services, equipment & Support.
Develop Innovative Solutions
Local Authority & Branches Technology implementation

8. Management Services Team
Targets and Objectives:
Accounting Services
Efficient ordering
(Stamps, Uniforms, Gloves, Stationary, etc)
Accurate payroll
Timely Invoicing
Debt Collection

9. Management Services Team
Targets and Objectives:
Acquisition Integration
(Growing the business)
Streamline New Branch Processes
Rostering System Migration
(Tariff Rates, data imports, HCR setup options).

10. Management Services Team
Targets and Objectives:
Customer Services
Help with Artwork, forms designs & advert drafting
Maintain & update website
including Policies & Procedures Intranet
Management Information
Reports on Branch Performance
Budget Spend

11. Management Services Team
Performance Measurements:
Annual Surveys “We’ll ask you”
Business Growth Targets