1. Introduction for University Staff CiCS welcomes you to the University of Sheffield 12/06/2014Allan Wright © The University of Sheffield 1

2. 12/06/2014Allan Wright © The University of Sheffield CiCS provides computing, information, IT and Business services to staff and students at the University of Sheffield Who are CiCS and what do we do? 2

3. Services Provided Login via Muse Ucard University computers Software Email Training Managing your account Telephones Helpdesk Room bookings University print service 12/06/2014Allan Wright © The University of Sheffield Next 3

4. Ucard Is your ID Is a library card Is a Student union card If you lose your Ucard Your Ucard determines access control 12/06/2014Allan Wright © The University of Sheffield Back 4

5. 12/06/2014Allan Wright © The University of Sheffield Managed XP - Windows 7 Back Using University Computers 5

6. 12/06/2014Allan Wright © The University of Sheffield Software There is a list of all software available on the managed desktop here: http://www.shef.ac.uk/cics/desktop/software.html http://www.shef.ac.uk/cics/desktop/software.html An unmanaged PC or MAC needs to have software installed either by you or with the help of your departmental technician. For information on purchasing software see this link: http://www.shef.ac.uk/cics/buying http://www.shef.ac.uk/cics/buying Next 6

7. 12/06/2014Allan Wright © The University of Sheffield Software CiCS support s Microsoft Office 2007 applications for PCs and 2008 for Macs. The following web pages detail the installation process, new features and the support available for staff: http://www.shef.ac.uk/cics/office2007 http://www.shef.ac.uk/cics/office2008/mac Microsoft Office 2010 for PCs and 2011 for Macs are also available for purchase from CiCS via SAP Back 7

8. 12/06/2014Allan Wright © The University of Sheffield Email via Muse 8

9. 12/06/2014Allan Wright © The University of Sheffield Email via Thunderbird 9

10. 12/06/2014Allan Wright © The University of Sheffield Back Email via Macmail 10

11. There are two types of training CiCSCiCS Training LMSLMS Training 12/06/2014Allan Wright © The University of Sheffield Back 11

12. Managing Your Account Change or synchronise your password Request a RATS password Display account information https://www.shef.ac.uk/cics/password 12/06/2014Allan Wright © The University of Sheffield Back 12

13. Telephones CiCS provides the infrastructure for the Sheffield University telephone system For information on telephone user guides, internal directory and your TLO see the link below http://www.shef.ac.uk/cics/phones 12/06/2014Allan Wright © The University of Sheffield Back 13

14. Helpdesk The Helpdesk provides assistance to all users of the Universitys computing facilities and should be the second point of contact for all IT queries, after departmental technicians. Telephone 21111 or go to the self service page: http://www.shef.ac.uk/cics/selfservice You can also follow us on Twitter for all service updates.Twitter 12/06/2014Allan Wright © The University of Sheffield Back 14

15. Helpdesk/Support CiCS provides several web pages of support for various difficulties you may experience 12/06/2014Allan Wright © The University of Sheffield Back 15

16. Room Booking Book rooms across campus for meetings 12/06/2014Allan Wright © The University of Sheffield Back 16

17. University Print Service Provide a printing and binding service to all departments and individuals associated with the university 12/06/2014Allan Wright © The University of Sheffield Next 17

18. Service Status Page Shows on-going and planned work across campus 12/06/2014Allan Wright © The University of Sheffield Next 18

19. AV Services 12/06/2014Allan Wright © The University of Sheffield Next 19

20. 12/06/2014Allan Wright © The University of Sheffield Self Service & Live Support www.shef.ac.uk/cics/support CiCS Helpdesk Self Service Knowledgebase Service Status Next 20

21. Drop-in Service Staff & Student faulty computers Hardware and software Account problems 12/06/2014Allan Wright © The University of Sheffield Next 21

22. CiCS Workhop CiCS provides a repair service for staff University equipment. Opening hours are 9am until 5pm. There is a collection and delivery service for University machines only. Contact 23065 or 0114 2223065 on external telephones for further details. 12/06/2014Allan Wright © The University of Sheffield Next 22

23. 12/06/2014Allan Wright © The University of Sheffield MyChat MyChat is an authenticated instant messaging system. It lets University members have real- time, online conversations and conferences. http://www.shef.ac.uk/cics/mychat Google Chat Next 23

24. 12/06/2014Allan Wright © The University of Sheffield uSpace Collaborative working area for: Projects Ideas Documents Sharing with colleagues. Next 24

25. 12/06/2014Allan Wright © The University of Sheffield Groups Next 25