1. Academic Success: How Library Services Make a Difference Ying Zhong and Johanna Alexander Walter W. Stiern Library California State University, Bakersfield

2. Just 54 percent of students entering four- year colleges in 1997 had a degree six years later... Associated Press Nov. 15, 2005

3. CSUB Retention Rates for 2001 First Year Students: 78% Fourth Year Students: 53%

4. Which library services help students accomplish their academic work more efficiently & successfully?

5. 1,295 Students Responded

6. Age of Respondents Under 27 27-40 41-59

7. Gender of Respondents Females: 75% Males: 25%

8. Ethnicity of Respondents

9. Student Class Rank Freshmen Sophomore Junior Senior Graduate

10. 61% were first-generation college students

11. Survey Results

12. Student and Librarian Responses Compared

13. Which library services help students accomplish their academic work more efficiently & successfully?

14. Research Assistance at Reference Desk

15. Research Assistance at Reference Desk Students 85% Librarians 83%

16. Librarys Website

17. Students 94% Librarians 73%

18. Electronic Periodicals & Databases

19. Students 94% Librarians 92%

20. In-Library Computer Workstations

21. Students 86% Librarians 63%

22. Off-campus Electronic Access

23. Students 89% Librarians 84%

24. Library Hours

25. Students 87% Librarians 24%

26. Student Comment I just need more time to use the library due to the long hours commuting to campus and working.

27. Group Study Rooms

28. Students 90% Librarians 28%

29. Student Comment It would also be nice to have a computer area where a group can come and work on a paper…

30. Library Seating

31. Students 90% Librarians 12%

32. Quiet Areas

33. Librarians 28% Students 92%

34. Student Comment Please do not allow talking or conversations…in the study areas…I heard more distraction at the library than home with my kids!

35. Library Facilities

36. Students 96% Librarians 40%

37. 10 Most Cited Factors Library Facilities Library Website Electronic Periodicals & Databases Quiet Areas Library Seating Group Study Rooms Off-campus Electronic Access Library Hours In-Library Computer Workstations Research Assistance at Reference Desk

38. 10 Most Cited Factors Library Facilities Library Website Electronic Periodicals & Databases Quiet Areas Library Seating Group Study Rooms Off-campus Electronic Access Library Hours In-Library Computer Workstations Research Assistance at Reference Desk

39. Students Picks Library Facilities Library Website Electronic Periodicals & Databases Quiet Areas Library Seating Librarians Picks Electronic Periodicals & Databases Off-campus Access Reference at Desk Library Website Book Collection

40. 5 Least Cited Factors Interlibrary loan Research assistance via email Research by appointment 24/7 Reference Service Library for-credit courses

41. 5 Least Cited Factors Interlibrary loan 61% Research help via email 60% Research appointments 52% 24/7 reference service 52% Library for-credit courses 47%

42. Findings

43. Academic library services are viewed by students to directly and positively impact their academic success.

44. Library facility factors are prevalent for all respondents.

45. The library web site, electronic periodicals & databases are more significant, over and above the physical print collections.

46. Users put high value on both off-campus electronic access & library provided workstation access in the library.

47. Reference personnel friendliness is more frequently recognized than other reference factors, particularly for first- generation students.

49. Thank You! Ying Zhong yzhong@csub.edu Johanna Alexander jalexander@csub.edu jalexander@csub.edu