1. United Maintenance and Contracting Company Business Process Reengineering Administrative Affairs Key Performance Indicators
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In the View tab, click Slide Master from the Presentation Views group.
Right-click on the Input graphic and select Format Picture.
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2. Contents
Objectives
Administrative Affairs Key Performance Indicators (KPIs)

3. Objectives
This is a predetermined divider slide and should not be modified.

4. Objectives
The key objectives of the administrative affairs KPIs are as follows:
Provide UNIMAC personnel with the capability of monitoring, measuring and reporting the Administrative Affairs Department performance
Ensure that Administrative Affairs activities are conducted effectively and efficiently on a timely basis and within an efficient cost

5. Administrative Affairs Key Performance Indicators
This is a predetermined divider slide and should not be modified.

6. Administrative Affairs KPIs
Administrative Affairs Department at UNIMAC is composed of 5 main business cycles as indicated in the following table.
Administrative Affairs Department
1.1- Government Relations
Mail Room
1.3- Premises Management
1.4- Medical Insurance
1.5- Telephone Services

7. Government Relations
The graphic on the divider slide is an AutoShape with a solid fill. To insert an appropriate image, ensure you have the image you wish to use (ideally a .jpg or a .png file) in an accessible folder. The image should have a ratio of 2:1 to ensure it does not appear distorted.
In the View tab, click Slide Master from the Presentation Views group.
Right-click on the graphic and select Format Shape.
From the Fill menu, select Picture or texture fill and click Insert from file.
Navigate to the folder containing the image you wish to insert in the divider slide graphic. Highlight the image and click Insert.
You can now preview the image before continuing. If you are happy with how it looks, click OK to continue. Otherwise, repeat the process until you are happy with your selected image.
To exit from Slide Master View, click Normal from the Presentation Views group in the View tab.
The change you made to the divider slide graphic should now be visible on the slide.

8. Government Relations Key Performance Indicators (KPIs)
Effectiveness
Time
Cost
No. of successfully issued visas
Average time elapsed to complete every government transaction
Cost of issuance of an additional new visa
Percentage of approved visas
Average time elapsed to notify the relevant employee that his visa has been already issued
Average cost resulting from an employee refraining from coming to the Kingdom after issuance of a visa to him (visa cost +visa issuance cost +...)
No. of transactions rejected due to shortage of required documents
Average time required to finalize the government transaction request and all documents required to be attached
Cost resulting from redoing a transaction that has been rejected due to shortage of required documents.

9. Mail Room
The graphic on the divider slide is an AutoShape with a solid fill. To insert an appropriate image, ensure you have the image you wish to use (ideally a .jpg or a .png file) in an accessible folder. The image should have a ratio of 2:1 to ensure it does not appear distorted.
In the View tab, click Slide Master from the Presentation Views group.
Right-click on the graphic and select Format Shape.
From the Fill menu, select Picture or texture fill and click Insert from file.
Navigate to the folder containing the image you wish to insert in the divider slide graphic. Highlight the image and click Insert.
You can now preview the image before continuing. If you are happy with how it looks, click OK to continue. Otherwise, repeat the process until you are happy with your selected image.
To exit from Slide Master View, click Normal from the Presentation Views group in the View tab.
The change you made to the divider slide graphic should now be visible on the slide.

10. Mail Room Key Performance Indicators (KPIs)
Effectiveness
Time
Cost
Number of administrative transactions accomplished vis-à-vis previous years
% of transactions accomplished timely
% of cost of express mail services resulting from previous delay in sending procedure vis-à-vis total cost of mail services
Average daily transactions being completed currently
Average time consumed in screening mail based on its importance and source
% of material loss to the company resulting from delay sending/receiving mail
Average time that every mail package stayed in the department before distributed to final destination

11. Premises Management
The graphic on the divider slide is an AutoShape with a solid fill. To insert an appropriate image, ensure you have the image you wish to use (ideally a .jpg or a .png file) in an accessible folder. The image should have a ratio of 2:1 to ensure it does not appear distorted.
In the View tab, click Slide Master from the Presentation Views group.
Right-click on the graphic and select Format Shape.
From the Fill menu, select Picture or texture fill and click Insert from file.
Navigate to the folder containing the image you wish to insert in the divider slide graphic. Highlight the image and click Insert.
You can now preview the image before continuing. If you are happy with how it looks, click OK to continue. Otherwise, repeat the process until you are happy with your selected image.
To exit from Slide Master View, click Normal from the Presentation Views group in the View tab.
The change you made to the divider slide graphic should now be visible on the slide.

12. Premises Management Key Performance Indicators (KPIs)
Effectiveness
Time
Cost
No. of security intrusions vis-à-vis previous years
Time elapsed in treatment of maintenance issues in premises
Cost of repairing premises
No. of maintenance issues vis-à-vis previous years
No. of recurring similar maintenance issues
No. of security intrusions that have been reported to competent government authorities vis-à-vis previous years
No. of recurring similar security intrusions

13. Medical Insurance
The graphic on the divider slide is an AutoShape with a solid fill. To insert an appropriate image, ensure you have the image you wish to use (ideally a .jpg or a .png file) in an accessible folder. The image should have a ratio of 2:1 to ensure it does not appear distorted.
In the View tab, click Slide Master from the Presentation Views group.
Right-click on the graphic and select Format Shape.
From the Fill menu, select Picture or texture fill and click Insert from file.
Navigate to the folder containing the image you wish to insert in the divider slide graphic. Highlight the image and click Insert.
You can now preview the image before continuing. If you are happy with how it looks, click OK to continue. Otherwise, repeat the process until you are happy with your selected image.
To exit from Slide Master View, click Normal from the Presentation Views group in the View tab.
The change you made to the divider slide graphic should now be visible on the slide.

14. Medical Insurance Key Performance Indicators (KPIs)
Effectiveness
Time
Cost
Satisfaction of Company employees from the insurance company services
Time elapsed in claiming from insurance company and getting paid
Average annual cost of insurance contracts for every employee
Average cost paid by the employee to visit a doctor
Time elapsed to obtain insurance company approval to perform a surgery
Annual cost of security costs for every contractual category