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CASE PRESENTATION 1 STAT Results from Labs Scenario
Lab calls answering service Answering service contacts NP & s encounter NP verifies STAT results, documents and faxes
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CASE PRESENTATION 2 NP verifies or corrects prescription
Ambiguous Pharmacy Prescription Scenario Answering service contacts NP & s encounter NP verifies or corrects prescription
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CASE PRESENTATION 3 Call from Hospital / OB Patient Unknown Provider
Scenario Call from Hospital for OB Patient with Unknown Provider Answering service contacts NP & s encounter NP verifies OB GYN
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CASE PRESENTATION 4 Adult / Pediatric Patient with symptoms Scenario
Answering service screens call, contacts NP & s encounter NP triages symptoms, follows algorithm, documents encounter, recommends follow up
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CASE PRESENTATION 5 Worried Well Call from Caregiver Scenario
Answering service screens call, contacts NP & s encounter NP triages caregiver concerns, follows algorithm, documents encounter, recommends follow up
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CASE PRESENTATION 6 Sick Call from Caregiver Scenario
Answering service screens call, recommends ER or contacts NP & s encounter NP triages caregiver concerns, follows algorithm, documents encounter, recommends ER & office follow up
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CASE PRESENTATION 7 New Patient / Rescheduling / Missed Appointments
Scenario New Patient / Missed Appointment Answering service screens call, recommends calling after clinic reopens per protocol & s encounter Clinic manager per protocol contacts patient for scheduling.
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CASE PRESENTATION 8 Primary Care Clinician (MD / PA / NP) shortage / planned absence Scenario Primary Care Clinician shortage / or planned absence Provide Job Description / Interview / Credential /Negotiate / Sign Confirm Onboarding / Begin Term / End Term
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