1. AN INTRODUCTION TO INDIVIDUAL BEHAVIOUR

2. INDIVIDUAL BEHAVIOUR IS THE FUNCTION OF PERSON, ENVIRONMENT AND THE ORGANISATION.
B = f (P, E, O)

4. PERSONAL FACTORS BIOGRAPHICAL FACTORS LEARNED CHARACTERISTICS
PHYSICAL CHARACTERISTICS
AGE
GENDER
RELIGION
MARITAL STATUS
LEARNED
CHARACTERISTICS
PERSONALITY
PERCEPTION
ATTITUDES
VALUES

5. ENVIRONMENTAL FACTORS
ECONOMIC FACTORS
SOCIAL CULTURAL FACTORS
POLITICAL FACTORS
LEGAL ENVIRONMENT

6. ORGANISATIONAL FACTORS
PHYSICAL FACILITIES
ORGANISATION AND STRUCTURE DESIGN
LEADERSHIP
REWARD SYSTEM