1. Social Sharing for Survey Comments
NPX Options

2. 2 Options for Social Sharing
Member shares comments to social sites
Credit union shares comments to social sites
You can use either or both option
No additional charge

3. Option 1: member shares comments on social sites

4. Member Shares Comments on Social Sites
Only Promoters have the option to share their comments using social sites
Members can post to their social sites And/Or
Members can post to your social sites
Members are redirected to your social site to post their comments
Comments are not automatically populated within the post. They must enter their own comments.
Report in Views called Promoter Mobilization

5. Member Shares Comments on Social Sites
Member responds to survey & is a Promoter
After member submits response, message asks them to share their comments on social sites
Member shares their comments on THEIR social sites
Member can go to YOUR social sites and post comments

6. Social Sharing Decisions

7. Social Sharing Option #1
Member shares comments to social sites
ONLY Promoters
Post to the member’s social sites
Direct members to CUs social sites

8. Option 2: Credit Union shares comments on social sites

9. Credit union shares comments to social sites
Member provides reason for their Likelihood to Recommend rating
Member gives permission to share their comment anonymously online
Share to your Facebook Review page
Share using a Widget
Share on a webpage
Member does not give permission to share their comment online

10. Credit union shares comments to social sites

11. Credit Union Shares Comments on Social Sites
All members are asked if their comments can be anonymously shared online
You can audit comments before sharing
You determine which comments are shared by filtering & creating Comment Streams in Analysis/Streams.
Comments can be shared on:
Credit Union Facebook Reviews page
Webpage
Create a widget to be placed on a credit union webpage

12. Social Sharing Option #2
Credit union shares comments to social sites
Promoters, Passives OR Detractors
Post to Facebook reviews page
Post to webpage
Create a widget for your webpage