1. Subaru Certified Collision Network
I’m going to talk about what Subaru is trying to build, who our customers are, and what is going on in our current state of business

2. Where Are We Now? 2018 January 2019 Focused on retailers enrolling
Independent shops

3. Audience Question #1 What is your motivation to join an OEM network?
OEM preferred business model
Support the dealer I am working with
Recognition for the customer when they arrive at my shop
To add to my other OEM plaques
More valuable than DRP

4. Progress About 100 certified collision centers
Hundreds more working their way through the process

5. What did we learn? Streamlining the process Engaged customers
Bottlenecks?
Engaged customers
Educated and do research

6. Audience Question #2
Now that the SCCN is growing; what do you see are the challenges from manufacturers after year 1?
Not enough support
Too many of my competitors have the same certification
No dealer involvement/accountability
Not recognized/valued by my customers
Hasn’t changed my sales for the brand

7. Audience Question #3
What would you like to see from an OEM network in year 2, 3 etc.?
More communication
Annual meeting
National/Local marketing
Insurance company education
Dealer support and recognition

8. Going Forward How we are handling markets? Communication with shops
Repair Quality

9. Audience Question #4
Thinking around network communication; what is your preferred method?
Annual meeting
Quarterly calls/updates s
Website – web-portal specifically for the SCCN
Physical newsletter for placement in customer areas

10. Audience Question #5
Repair Quality as will become more of a focus for the SCCN. Will this:
Add value to your business
Tighten up your existing processes
Improve shop communication
Deliver a quality repair for Subaru customers
Improve the customer experience
All of the above

11. subarucertifiedcollision.com