1. Report of User WG Meeting
SOURCE:
Secretary
TITLE:
Report of User WG Meeting
AGENDA ITEM:
CONTACT:
John Derr
gsc11_closing_09
Report of User WG Meeting
User WG Chair:
Karine Iffour
Secretary: John Derr

2. GSC: Standardization Advancing Global Communications
User WG Overview
18 Attendees.
17 Input documents presented and discussed
Major Topics Discussed:
Review of Resolutions from GSC-10
ISACC Presentation, “The Privacy Debate” (uwg_08)
Review of User Definition Document (uwg_05)
Sharing Information on User Interests from PSOs
User Guides
Revise ACIF CTN Acronym List (uwg_16) and ETSI List of Definitions and Abbreviations (uwg_10)
GSC: Standardization Advancing Global Communications

3. GSC: Standardization Advancing Global Communications
Review of Privacy Issue (1)
Issues discussed:
Presentation (ISACC)–(uwg_12)
Better way to reference privacy perhaps should be Personal Identified Information (“PII”); how should PII be tracked and protected
Priority to identify common privacy protection requirements
Establish scope; ensure extensive liaisons
Where should effort be housed; JTC1 or other?
Main Outcome:
Acknowledge importance of personally identifiable information
Encourage relevant bodies to provide proper framework for this activity
GSC: Standardization Advancing Global Communications

4. Review of Privacy Issue (2)
Resolution on Personnally Identifiable Information Protection
To raise awareness of this situation by communicating this resolution to international standardisation bodies such as ISO/IEC JTC1 and the ITU to consider what actions could be taken to address this important matter including the possibility of establishing a distinct committee or working group with an appropriate scope and terms of reference;
To support standardisation activities in personally identifiable information protection; 
GSC urges the PSOs to contribute to personally identifiable information protection.
GSC: Standardization Advancing Global Communications

5. GSC: Standardization Advancing Global Communications
Review of User Definition Document
Issues discussed:
Presentation on User Definition [User WG Chair]—(uwg_05)
Focus on what user “needs” rather than definition of what is a user
Edits in uwg_05 agreed to Section 3 Rationale, change “business” to “enterprise”; create new sub-bullet; ‘small and medium size enterprise (“SME”)‘
Main Outcome:
Document uwg_05 revised
Distribute revised document for further review and input to GSC user list
Resolution:
Recognized importance of retaining and updating definition of “user” with issue of critical focus being on what the user “needs”
GSC: Standardization Advancing Global Communications

6. GSC: Standardization Advancing Global Communications
User Definition
Before
Residential Consumers
Business Users
End users
IT&T managers
Managers
Users with special needs
Service Provider
Government departments
Now       
Residential Consumers
Enterprise Users
End users
Small and Medium-Sized Enterprises (SME)
IT&T managers
Managers
- Users with special needs
- Service Providers
- Government departments
GSC: Standardization Advancing Global Communications

7. GSC: Standardization Advancing Global Communications
Review of Guide to Consumer Involvement in Standards
Issues discussed:
Presentation and following discussion on Guide to Consumer Involvement
[User WG Chair]--(uwg_06)
Main Outcome:
Distribute revised document for further review and inputs to GSC user list
Resolution:
Importance of updating document was recognized
GSC: Standardization Advancing Global Communications

8. GSC: Standardization Advancing Global Communications
Sharing Information on User Interests from PSOs (1)
Issues discussed:
ITU-T Presentation (uwg_03)
TIA Presentations (uwg_13 and 13a1, uwg_14)
Presentation (TTA)—Consumer satisfaction survey on ICT Product and Services (uwg_04)
Presentation (ACIF)—Consumer Telecommunications Network (uwg_15)
Presentation (ETSI)—User Group Activities Summary since GSC-10 (uwg_11a)
Main Outcome:
Drafting session to occur on May 31 to draft resolution
Incorporate TTA findings (placing humans at center of products)
Training GSC Users (redrafting of existing resolution)
Emergency Calls
GSC: Standardization Advancing Global Communications

9. Sharing Information on User Interests from PSOs (2)
Resolutions
Emergency
to encourage standardisation of access to emergency services in places of public accommodation, e.g., elevator phones, alarms for nursing homes, house phones in hotels, hospital rooms and subway tunnels;
User Focus
to encourage PSOs to conduct user satisfaction surveys and harmonise the result of surveys;
to encourage standard developers to consider human factors as a key priority;
GSC: Standardization Advancing Global Communications

10. GSC: Standardization Advancing Global Communications
User Guides
Issues discussed:
Presentation (ETSI)—User Guide (uwg_07)
Presentation (ITU-T)—User Guide (uwg_09)
Main Outcome:
Recognizing the importance and complimentary nature of both guides
Resolution:
Standards developers should be encouraged to use both guides
GSC: Standardization Advancing Global Communications

11. GSC: Standardization Advancing Global Communications
List of Acronyms and Definitions / Focus on User Needs
Issues discussed:
ACIF CTN Acronym List (uwg_16)
ETSI User Group List of Definitions and Abbreviations (uwg_10)
Main Outcome:
Both documents will be consolidated into one and circulated for comments and inputs to the GSC User Group
This document should be submitted for approval to become a GSC document
Resolution:
Promote use of this document once approved
GSC: Standardization Advancing Global Communications

12. Planned Activities until GSC 12
Consolidation of CTN/ACIF Acronym list and ETSI List of Definition
Revision of the Guide to Consumer involvement in standards setting
Encourage ARIB and TTC to organise a User Workshop at GSC12, or a user panel in case of a symposium.
GSC: Standardization Advancing Global Communications

13. GSC: Standardization Advancing Global Communications
Summary (1)
Productive discussions on a number of topics
Critical subjects requiring immediate follow-up
Privacy
Revision of User Definition Document
Revision of Guide to Consumer Involvement in Standards
Continue Sharing Information on User Interests from PSOs and Implementing Findings
Encouraging Standards Developers to use ETSI and ITU-T User Guides
ACIF CTN Acronym List and ETSI User Group List of Definitions and Abbreviations to be consolidated into one document
GSC: Standardization Advancing Global Communications

14. GSC: Standardization Advancing Global Communications
Summary (2)
Output Resolutions (1)
to encourage PSOs to implement a framework for end user involvement in the standards setting process;
to encourage PSOs to promote the use of PSO user guides considering end-user needs in developing Recommendations;
to encourage PSOs to consider the impact of new technologies, particularly RFID, protection of personally identifiable information and NGN technologies on users, and collaborate on raising user awareness on these technologies and standards in development;
to encourage PSOs to provide education and training for user representatives so that PSOs can provide “best practice” in user advocacy. The training should contain skills development to assist both users and industry in the development of standards;
to support the User Group in developing a general acronym and technical terms consolidated dictionary for ongoing use by end-users at GSC meetings;
to encourage PSOs to create and implement a communication strategy between PSOs, users and User Groups; recognising that portals greatly assist on-going collaboration;
GSC: Standardization Advancing Global Communications

15. GSC: Standardization Advancing Global Communications
Summary (3)
Output Resolutions (2)
7) to change the GSC definition of types of users at the GSC-11 (see annex);
8) to encourage PSOs to collaborate with and where appropriate send Liaison Statements to ISO/IEC JTC1 (International Organisation for Standardisation/International Electrotechnical Commission Joint Technical Committee 1) and other standardisation bodies on user related issues and topics;
9) to encourage PSOs to develop approaches to provide standardised information for users about equipment features and network services which assist accessibility;
10) to encourage standardisation of access to emergency services in places of public accommodation, e.g., elevator phones, alarms for nursing homes, house phones in hotels, hospital rooms and subway tunnels;
11) to encourage PSOs to conduct user satisfaction surveys and harmonise the result of surveys;
GSC: Standardization Advancing Global Communications

16. GSC: Standardization Advancing Global Communications
Summary (4)
Output Resolutions (3)
12) to raise awareness of this situation by communicating this resolution to international standardisation bodies such as ISO/IEC JTC1 and the ITU to consider what actions could be taken to address this important matter including the possibility of establishing a distinct committee or working group with an appropriate scope and terms of reference;
13) to support standardisation activities in personally identifiable information protection; 
14) to GSC urges the PSOs to contribute to personally identifiable information protection.
15) to encourage standard developers to consider human factors as a key priority;
16) to support the holding of a user workshop in conjunction with GSC-12; building upon the success of the User Workshop held at GSC-11, or to encourage a user panel in case of a symposium.
GSC: Standardization Advancing Global Communications

17. Thank you for your attention
GSC: Standardization Advancing Global Communications