1. Service Excellence Conference 2016
Start at Rachel and Susanne

2. welcome #ServiceExcellence16 Susanne Clarke and Rachel Clarke
Rachel will welcome and introduce Susanne
Susanne will talk for five minutes and invite Prof John Fletcher to the Sofa. (Lapel Mic) and play the short film 1.
Susanne will hand over to Paul McGee at 9.29

3. Conference themes – feedback and impact
#ServiceExcellence16
Conference themes – feedback and impact
Susanne Clarke – Head of Service Excellence
Rachel will welcome and introduce Susanne
Susanne will talk for five minutes and invite Prof John Fletcher to the Sofa. (Lapel Mic) and play the short film 1.
Susanne will hand over to Paul McGee at 9.29

4. Rachel #ServiceExcellence16
Music to be played: for 30 seconds, whilst audience writes out their badges

5. Impact #ServiceExcellence16
Professor John Fletcher, Pro Vice Chancellor, Research and Innovation - BU
John Fletcher film clip to be played

6. Paul McGee Absolutely MAD for Service Excellence Service Excellence
Conference 2016
Paul McGee
Absolutely MAD for Service Excellence
Paul McGee Slides to be started
#ServiceExcellence16

7. Service Excellence conference 2016
Coffee Break - Let’s Network
It’s What we do
Coffee Break
Feedback
Impact
Service Excellence
#ServiceExcellence16

8. The Service Excellence Studio
Insights into excellence
Dr Jeff Bray, Faculty of Management – Waitrose Fellow
David Biggins, Faculty of Management
Paula Peckham, Faculty of Science & Technology
Diana Leggott, IT Services
Shane Wilson, Chartwells
Professor John Vinney, Vice-Chancellor, Bournemouth University
Drilling Systems
RNLI
Film to be played – 32 minutes

9. The Service Excellence Studio
Studio Reporter – Nat Hobby
Field Reporter – Barry Squires
Camera – Shaun Osborne
Stunt coordinator – Rachel Clarke

10. Jack - Video
Play the Jack the dog video

11. Service Excellence Conference 2016
Mic-ball will be used
#ServiceExcellence16

12. Centre for Excellence in Learning
Making a Difference through Research
Relationships
Paul McGee
Feedback to Fabulous
BU Connect!!!
Evidencing the Impact of Process Improvement
Centre for Excellence in Learning

13. Evidencing the Impact of Process Improvement
Feedback to Fabulous
Making a Difference through Research BU
Connect !!!
Centre for Excellence in Learning
Relationships
Paul McGee
Evidencing the Impact of Process Improvement
John Hogg

14. Paul McGee Relationships Centre for Excellence in LearningBU
Connect !!!
Feedback to Fabulous
Centre for Excellence in Learning
Evidencing the Impact of Process Improvement
Making a Difference through Research
Paul McGee
Relationships

15. Making a Difference through Research
Centre for Excellence in Learning
BU Connect!!!
Evidencing the Impact of Process Improvement
Paul McGee
Relationships
Feedback to Fabulous
Making a Difference through Research

16. Feedback to Fabulous Evidencing the Impact of Process Improvement
Centre for Excellence in Learning
Paul McGee
Relationships
Making a Difference through Research
BU Connect!!!
Feedback to Fabulous

17. BU Connect!!! Centre for Excellence in Learning
Paul McGee
Relationships
Evidencing the Impact of Process Improvement
Making a Difference through Research
Feedback to Fabulous
Centre for Excellence in Learning
BU Connect!!!

20. BBC Spark: Lean at the BBC
Gemma Tompkinson
Dolly Gulliford
Service
Excellence
Conference 2016
BBC PPT and film
#ServiceExcellence16

21. Nat Chats to:- Service Excellence Conference 2016
Nat Hobby - PR and Corporate Communications Manager – BU
Nat Chats to:-
Matthew from Nat West
Aaron from National Air Traffic Services (NATS)
NATS Film to be played when Nat Hobby cues.
#ServiceExcellence16

22. Afternoon Carousel
From 2pm
Lunch in the Atrium
1pm - 2pm

23. Lunch in the Atrium – Excellence in hospitality showcase
Paul McGee
Marconi LT
Making a Difference through Research
IMPACT
K101
Evidencing the Impact of Process Improvement
John Hogg
KG03
Feedback to Fabulous
K103
Centre for Excellence in Learning - featuring Careers & Employability
CEL Room PG30a
Lunch in the Atrium – Excellence in hospitality showcase

24. Service Excellence Conference 2016 Lunch in the Atrium 1pm-2pm

25. Ellie Mayo-Ward SUBU SU VP- Education Service Excellence
Conference 2016
Ellie Mayo-Ward SUBU
SU VP- Education
SUBU will have their own PPT - which they will let me have this week.

26. Ellie Mayo-Ward SUBU VP (Education)
Service
Excellence
Conference 2016
Jim Andrews – Chief Operating Officer
Bournemouth University
#ServiceExcellence16
Introduced by,
Ellie Mayo-Ward SUBU VP (Education)

27. SERVICE EXCELLENCE CONFERENCE Thank you #ServiceExcellence16
Presentations and content on the
Staff Intranet