1. 3CX Phone System Version 9 Allen Miller Computer Consulting
3CX Training
3CX Phone System Version 9
Allen Miller
Allen Miller Computer Consulting

2. Now more then 5000 commercial installs Estimated 20,000 deployments
3CX success of v8
Now more then 5000 commercial installs
Estimated 20,000 deployments
Now more then ever a proven solution
Clear trend to Windows systems
Customers want control, usability, scale ability

3. Video support Video support in 3CXphone
Single click setup of video calls
Tested with 3CXPhone, Xlite, Yealink,
Available for Windows, Android and iPhone

4. Video support 2
Connect remote offices & extensions
Use tunnel
Via VoIP provider if supported
Ffdshow / h 263 codec
Skype

5. 3CXPhone for Android Fully supports the industry leading SiP standard
G711 and GSM codec support
Ability to transfer calls
Choose between integrated or custom dial pad
Record phone calls
Force VoIP calls when available – with this feature you can automatically make free VoIP calls take priority over 3G
Auto provisioning – SIP PBX’s or VoIP providers can automatically provision 3CXPhone for Android via multicast or HTTP

6. 3CXPhone for iPhone RFC-Compliant SIP Client Hold and Resume functions
Transfer functions
Multi-Tasking Application
Recording and Playback of calls

7. Smartphone support
Sip phone
Tunnel support
3CX Phone System integration
Management

8. Multi-site 3CX Assistant
Connect to a remote 3CXPBX
Monitor presence of extensions & Queues
Transfer calls to extensions on remote PBX!
Works via tunnel

9. Multi-site 3CX Assistant
Switch between PBXs via the tabs

10. SLA like feature – shared parking
Shared Parking / SLA
SLA like feature – shared parking
Easily park a call to shared parking orbit
1 button transfer on:
Aastra, Cisco, Yealink, Snom, Polycom
Not available on other PBX

11. How Shared parking / SLA works
2. Call on Line 1!
Parking
Orbit 1
3. Press – press BLF 1 to pick up call
1. Please hold – press BLF 1

12. 3CXPhone & Assistant Provisioning
Provision 3CXphone & 3CX assistant
Automatically provides
Auth details
Server (local and public IP)
Tunnel connections

13. How it works User pastes provisioning URL from the welcome mail

14. Create conf calls from 3CX Assistant
Few mouse clicks
Add local & external participants

15. New 3CX Assistant shortcuts
New shortcuts in 3CX Assistant
Call a user on his / her mobile
Leave a voice mail
Intercom call
Conference call

16. Other features
Change colors in 3CX Assistant
Ability to hide extensions from Assistant
Improved, faster Myphone portal
Smartphone “format” in development

17. Profiles / Status / Rules
Ability to define status
Away / Out of the Office / On break
Easily define what should happen
Improved forwarding rules interface

21. Advanced configuration
Add exceptions based caller ID and time

22. Set status from 3CX Assistant or phone
Set your status by phone (vmail menu)
MyPhone home page
Automatically by system
Or drop down in 3CX Assistant

23. Music on hold
Specify up to 5 files
Randomize per day
Randomize per call (more CPU intensive)

24. Shows last registration & status of
Management interface
Shows last registration & status of
Remote extensions
VoIP provider lines / Sip trunks
Bridges
Improved DID configuration
In v8 - Server download update capability

25. Abyss web server instead of Cassini
3CX now bundles Abyss web server
High performance, low CPU usage
Independent of Windows updates
Independent of other websites on IIS
IIS still an option!

26. Configure office hours per queue More efficient media server
Other
System wide black list
G722 support
Configure office hours per queue
More efficient media server
Out of office hours switch
Night mode

27. Configure Fax extensions
Gateway or provider
888
3CX Fax Server
889 - ATA
Fax Machine
890
Microsoft Fax with
t38Faxvoip or faxback

28. Active Directory Integration
Import users from Active Directory
Import NEW users from Active Directory
Sync changes in names and s

29. Call forwarding – Caller ID
Ability to configure a 302 redirect for extensions with direct DID
Ability to rewrite the caller ID so you can include original caller ID
Call screening for rebound feature

30. Full integration with MS Dynamics
Microsoft Dynamics
Full integration with MS Dynamics
Launch calls
Log calls
Match calls to contacts
Similar to salesforce.com & Outlook
In V8 – TAPI support!

31. Microsoft Outlook Outlook 2010 support
Improved integration between 3CX CRM and outlook using remoting technology
Ability to open the contact record immediately
Ability to allow the CRM popup to steal focus or leave focus on current working document
Microsoft Outlook 2003,2007,2010 (32 and 64 bit)
Windows OS:  XP SP3, Vista, Windows 7 (32/64 bit)

32. Call Center Edition
V9 already includes new Queue service
Upgradeable by License key
Q4 delivery

33. Call Center Edition More queue strategies Listen In, Whisper
Longest Wait
Least Used
Ring Back
Listen In, Whisper
Wrap up time

34. Real time stats in 3CX Assistant
Call Center Edition
Real time stats in 3CX Assistant
Abandon rate
Callers in Queue
AVG wait time
AVG Talk time
Stats per Agent
Wall Board feature
SLA

35. Call Center Edition Extensive reporting Abandon rate over time
AVG wait/talk time over time
Call chart by time
SLA met /not met
Agent reports etc.