1. Retail Capacity Planning
Developing a corporate Capacity and Performance Discipline
Feb 28th, 2017

2. Background
In 2008, Loblaw Companies Limited began a 5 Year journey to revamp their IT Landscape
The core of this effort was 4 major themes:
Move from Build to Buy
Implement SAP
Standardize IT across Regions and Banners
Centralize IT Workloads, where possible
Many new ITIL disciplines were required:
Capacity Planning was begun in 2009
Data collection, processing & presentation were developed manually

3. Capacity Planning & Performance Engineering
What do we do ?
Capacity Portal
Near Real-Time metrics for over 9,000 devices
Daily, Weekly and Monthly summaries
Response time metrics
Application metrics
Integration with other tools
Scope
AIX, Windows and LINUX servers
Virtual Server / Physical Device / Cluster
Storage
Network
Appliances: Exadata, HANA, Teradata
Databases / Java
Application Health, Response Time and Workload Drivers (future state)

4. Capacity Planning & Performance Engineering
Expanding how we deliver value
Performance Engineering
3rd Level Support
SWAT teams, Severity 1 incident participation
Post-Release / Event analyses
Ad Hoc Performance reporting and analysis of all systems
Proactive recommendations
System Sizing
Outage avoidance
Future capacity purchasing requirements
Optimization of centralized hardware
Consultation during Architectural development
Ad-Hoc system analysis
Annual ‘Right’Sizing’ of all environments

5. Capacity Planning & Performance Engineering
Challenges
Challenges
Ephemeral systems (temporary / ORT)
Server Uptimes
Capturing Demand Management
Budget / Staff
Emerging Technologies
SaaS , IaaS
Cloud
Hybrid – AWS, Azure, Microsoft Online
Engagement – how to track new servers
Recent Merger
Shoppers Drug Mart Integration
Environmental Constraints
Over 80% of servers at Retail locations (65K+)

6. Capacity Planning & Performance Engineering
Future Considerations
Rapidly Changing IT
Capacity on Demand
Seasonal Load
Christmas / Black Friday / Cyber Monday / Mother’s Day
Staffing
Skillsets of candidates
Headcount concerns
Questions ?