1. All Things to All People William S. Keezer SAS Institute, Inc.
IT WEB REPORTING
All Things to All People
William S. Keezer
SAS Institute, Inc.

2. IT WEB REPORTING All Things to All People
Prefatory note:
This presentation is not a technique session
The examples are all static and use no Java (it’s old technology)
The emphasis is on what to put in a gallery and why, not how to do it
Everything discussed is a guideline not a rule

3. IT WEB REPORTING All Things to All People
AGENDA
Principles
Audiences
Formats
Gallery structure
Example Gallery
Some bad examples
Some good examples
Audience specific reports

4. IT WEB REPORTING All Things to All People
Audiences
Executives
Monthly summaries
Use vs. overall capacity
Overall trends
Easily grasped presentations

5. IT WEB REPORTING All Things to All People
Audiences
Managers
Day to day or weekly summaries
Performance summaries
Use vs. capacity
Detail at LPAR and subsystem levels
Service level information

6. IT WEB REPORTING All Things to All People
Audiences
Technicians
Highly detailed at the daily level
Resource usage at the finest granularity
Reporting at job, user, application levels
Exception reports for large systems
Possibly tables with all the details
Some weekly information
Mostly for weekly patterns

7. IT WEB REPORTING All Things to All People
Formats
Bar charts
Flat
3-dimensional
Plots
Spectrum
Star
Trends

8. IT WEB REPORTING All Things to All People
Bar Charts
Flat

9. IT WEB REPORTING All Things to All People
Bar Charts
3-dimensional

10. IT WEB REPORTING All Things to All People
Plots

11. IT WEB REPORTING All Things to All People
Spectrum Plots

12. IT WEB REPORTING All Things to All People
Star Charts

13. IT WEB REPORTING All Things to All People
Trends

14. IT WEB REPORTING All Things to All People
Gallery Structure
Content
Sections for each of the three audiences
Executive and management sections are primarily summaries
Technical section should show major details and indications of things going wrong

15. IT WEB REPORTING All Things to All People
Gallery Structure
Navigation
Minimize click paths. Ideal is one click for executives
Minimize depth for managers, one to two levels of drill down
Group by day, week first then by subsystem in technical section

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Example Gallery

17. IT WEB REPORTING All Things to All People
Copies of presentation foils and web gallery (winzip file):
Subject line: CMG 2004 Presentation