1. Unit 3.23 How businesses operate
Task 5 – Customer service
Submitted by: Maria V.

2. 6.1 Impact of customer Service on business
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer.
Repeat business
Staff morale

3. 6.1 Impact of customer Service on business
Job satisfaction
Staff turnover

4. 6.2 Benefits of customer profiling to a business
Market segmentation:
Offers for different customer types:

5. 6.2 Benefits of customer profiling to a business
Targeting customers;
Loyalty schemes

6. References