1. 2018 UNC System Employee Engagement Survey Results
Using Results to Improve Outcomes at Fayetteville State University
For Discussion and Action Planning

2. Survey Overview
Purpose – Administered as part of UNC System Strategic Plan (Priority 5, Goal 11)
Methodology - Online/Paper survey: January 29 – February 19, 2018
Response Rates: UNC System: 22,659/45,299 – 50% FSU: 477/801 – 60%
Content: 60 questions on 5-point agreement scale; 2 open ended questions 2
2018 UNC System Employee Engagement Survey

3. Response Guidelines Response Options: Strongly Agree Agree
Sometimes Agree/Sometimes Disagree
Disagree
Strongly Disagree
Not Applicable
Reporting Results:
Positive = % Strongly Agree or Agree
Negative = % Strong Disagree or Disagree

4. Interpreting Engagement Survey Results
% Positive = “Strongly Agree” or “Agree”
% Negative = “Strongly Disagree” or “Disagree”
Score
Interpretation
75% or higher
Excellent
65% - 74%
Good
55% - 64%
Fair to Mediocre
45% - 54%
Warrants Attention
< 45%
Red Flag
Score
Interpretation
<10%
Excellent
10% to 14%
Fair to Good
15% - 19%
Yellow Flag
20%-29%
Red Flag
30% +
Acute
Guidelines for interpreting results of the UNC System Employee Engagement Survey.

5. Results for “Honor Roll,” All UNC, FSU by Position Category mission.
Positive %
Negative%
Honor Roll NA
UNC All
FSU All (477)
SAAO 1 (11)
SAAO 2 (25)
Faculty (169)
EHRA – Non-faculty (55)
SHRA – Exempt (47)
SHRA – Non-Exempt (170)

6. Fyi – Honor Roll institutions - 2017

7. 5. I understand how my job contributes to this institution’s mission
5. I understand how my job contributes to this institution’s mission. (Pride)
Category
Positive %
Negative%
Honor Roll 92 NA
UNC All 90
FSU All (477) 93 2
SAAO 1 (11)
100
SAAO 2 (25)
Faculty (169)
EHRA – Non-faculty (55) 96
SHRA – Exempt (47)
SHRA – Non-Exempt (170) 94
5. I understand how my job contributes to this institution’s mission.

8. 36. I am proud to be a part of this institution. (Pride) Category
Positive %
Negative%
Honor Roll 88 NA
UNC All 80
FSU All (477) 76 5
SAAO 1 (11) 91 9
SAAO 2 (25) 8
Faculty (169) 74 7
EHRA – Non-faculty (55) 79 4
SHRA – Exempt (47) 75
SHRA – Non-Exempt (170) 3
36. I am proud to be a part of this institution.

9. Category Positive % Negative% Honor Roll 53 NA UNC All 38
28. My department has adequate faculty/staff to achieve our goals. (Policies, Resources, Efficiency)
Category
Positive %
Negative%
Honor Roll 53 NA
UNC All 38
FSU All (477) 44 32
SAAO 1 (11) 50 30
SAAO 2 (25) 52 24
Faculty (169) 36
EHRA – Non-faculty (55) 57 25
SHRA – Exempt (47) 20 37
SHRA – Non-Exempt (170) 45 31
Even “honor roll” colleges have only “fair” rating on this item; UNC overall is lower than FSU’s.
All FSU job categories give negative feedback on this item.
Addressing this problem requires strategies to overcome budget constraints.
28. My department has adequate faculty/staff to achieve our goals.

10. 11. I am paid fairly for my work
11. I am paid fairly for my work. (Compensation, Benefits, Life/Work Balance)
Only members of cabinet gave positive response.
Even honor roll colleges have only fair rating.
At the campus level we have limited resources to increase salaries.
Average rating for entire system is Red Flag. The UNC System Office is using these data to inform requests for funding for salary increases.
Category
Positive %
Negative%
Honor Roll 62 NA
UNC All 39
FSU All (477) 36 41
SAAO 1 (11) 82
SAAO 2 (25) 72 12
Faculty (169) 43 33
EHRA – IRP’s (55) 38
SHRA – Exempt (47) 32 47
SHRA – Non-Exempt (170) 22 55
11. I am paid fairly for my work.

11. Category Positive % Negative% Honor Roll 87 NA UNC All 82
24. I have a good relationship with my supervisor/department chair. (Supervisor/Department Chair)
Category
Positive %
Negative%
Honor Roll 87 NA
UNC All 82
FSU All (477) 80 7
SAAO 1 (11) 90 10
SAAO 2 (25) 88 4
Faculty (169)
EHRA – Non-faculty (55) 85 8
SHRA – Exempt (47) 71 9
SHRA – Non-Exempt (170) 78
24. I have a good relationship with my supervisor/department chair.

12. Category Positive % Negative% Honor Roll 85 NA UNC All 80
47. My supervisor/department chair supports my efforts to balance my work and personal life. (Compensation, Benefits, Work/Life Balance)
Category
Positive %
Negative%
Honor Roll 85 NA
UNC All 80
FSU All (477) 8
SAAO 1 (11) 90 10
SAAO 2 (25) 88 4
Faculty (169) 83
EHRA – Non-faculty (55)
SHRA – Exempt (47) 76
SHRA – Non-Exempt (170) 77
47. My supervisor/department chair supports my efforts to balance my work and personal life.

13. Category Positive % Negative% Honor Roll 87 NA UNC All 77
25. Overall, my department is a good place to work. (Pride)
Category
Positive %
Negative%
Honor Roll 87 NA
UNC All 77
FSU All (477) 75 8
SAAO 1 (11) 82 9
SAAO 2 (25) 84 4
Faculty (169) 71 11
EHRA – Non-faculty (55) 83
SHRA – Exempt (47) 64 7
SHRA – Non-Exempt (170) 5
25. Overall, my department is a good place to work.

14. Category Positive % Negative% Honor Roll 81 NA UNC All 70
50. This institution places sufficient emphasis on having diverse faculty, administration, and staff. (Policies, Resources, Efficiency)
Category
Positive %
Negative%
Honor Roll 81 NA
UNC All 70
FSU All (477) 78 7
SAAO 1 (11) 91 9
SAAO 2 (25) 88 4
Faculty (169) 8
EHRA – Non-faculty (55) 75
SHRA – Exempt (47) 73
SHRA – Non-Exempt (170) 79
50. This institution places sufficient emphasis on having diverse faculty, administration, and staff.

15. Category Positive % Negative% Honor Roll 85 NA UNC All 72
60. All things considered, this is a great place to work. (Pride)
Category
Positive %
Negative%
Honor Roll 85 NA
UNC All 72
FSU All (477) 66 9
SAAO 1 (11) 82
SAAO 2 (25) 8
Faculty (169) 63 12
EHRA – Non-faculty (55) 67 6
SHRA – Exempt (47) 5
SHRA – Non-Exempt (170) 68
25. Overall, my department is a good place to work.

16. 17. Our review process accurately measures my job performance
17. Our review process accurately measures my job performance. (Policies, Resources, and Efficiency)
Category
Positive %
Negative%
Honor Roll 69 NA
UNC All 52
FSU All (477) 49 27
SAAO 1 (11) 70 10
SAAO 2 (25) 74 4
Faculty (169)
EHRA – IRP’s (55) 21
SHRA – Exempt (47) 36 29
SHRA – Non-Exempt (170) 45 32
Sessions A, B, & C; Performance Evaluations

17. 16. Promotions in my department are based on a person’s ability
16. Promotions in my department are based on a person’s ability. (Fairness)
Category
Positive %
Negative%
Honor Roll 68 NA
UNC All 49
FSU All (477) 47 29
SAAO 1 (11) 70 10
SAAO 2 (25)
Faculty (169) 57 23
EHRA – IRP’s (55) 39 30
SHRA – Exempt (47) 42 37
SHRA – Non-Exempt (170) 34
Sessions A, B, & C
Is this low response related to low response on previous item?
16. Promotions in my department are based on a person’s ability.

18. Category Positive % Negative% Honor Roll 65 NA UNC All 39
35. Our recognitions and rewards programs are meaningful to me.
(Respect & Appreciation)
Category
Positive %
Negative%
Honor Roll 65 NA
UNC All 39
FSU All (477) 46 27
SAAO 1 (11) 56 11
SAAO 2 (25) 50 18
Faculty (169) 51
EHRA – IRP’s (55) 42 26
SHRA – Exempt (47) 29
SHRA – Non-Exempt (170) 45
Sessions D & E discussion of Recognitions Programs for Staff and Faculty.
35. Our recognitions and rewards programs are meaningful to me.

19. 9. I am regularly recognized for my contributions
9. I am regularly recognized for my contributions. (Respect & Appreciation)
Category
Positive %
Negative%
Honor Roll 68 NA
UNC All 53
FSU All (477) 50 24
SAAO 1 (11) 55 18
SAAO 2 (25) 54 17
Faculty (169) 56
EHRA – IRP’s (55) 44
SHRA – Exempt (47)
SHRA – Non-Exempt (170) 46 25
Sessions D & E
Also, Session G, “Five Languages of Appreciation
9. I am regularly recognized for my contributions.

20. Category Positive % Negative% Honor Roll 70 NA UNC All 50
43. At this institution, we discuss and debate issues respectfully to get better results. (Communication)
Category
Positive %
Negative%
Honor Roll 70 NA
UNC All 50
FSU All (477) 43 24
SAAO 1 (11) 73 9
SAAO 2 (25) 48 13
Faculty (169) 20
EHRA – IRP’s (55) 44 26
SHRA – Exempt (47) 21
SHRA – Non-Exempt (170) 37 29
Session F
43. At this institution, we discuss and debate issues respectfully to get better results.

21. Category Positive % Negative% Honor Roll 62 NA UNC All 45
22. Changes that affect me are discussed prior to implementation. (Communication)
Category
Positive %
Negative%
Honor Roll 62 NA
UNC All 45
FSU All (477) 46 24
SAAO 1 (11) 80 10
SAAO 2 (25) 56 8
Faculty (169) 50 25
EHRA – IRP’s (55) 30
SHRA – Exempt (47) 23
SHRA – Non-Exempt (170) 43 26
Session F

22. 58. There’s a sense we are all on one team at this institution
58. There’s a sense we are all on one team at this institution. (Collaboration)
Category
Positive %
Negative%
Honor Roll 69 NA
UNC All 47
FSU All (477) 44 24
SAAO 1 (11) 64 18
SAAO 2 (25) 63 21
Faculty (169) 53 23
EHRA – IRP’s (55) 48 19
SHRA – Exempt (47) 36 25
SHRA – Non-Exempt (170) 32 29
Session F

23. Category Positive % Negative% Honor Roll 71 NA UNC All 48
55. There is regular and open communication among faculty, administration, and staff. (Faculty, Administration Staff Relations)
Category
Positive %
Negative%
Honor Roll 71 NA
UNC All 48
FSU All (477) 46 22
SAAO 1 (11) 82 9
SAAO 2 (25) 60 8
Faculty (169) 51 21
EHRA – IRP’s (55) 47 20
SHRA – Exempt (47) 36 16
SHRA – Non-Exempt (170) 39 27
Session F

24. Category Positive % Negative% Honor Roll 68 NA UNC All 44
42. Faculty, administration, and staff are meaningfully involved in institutional planning. (Shared Governance)
Category
Positive %
Negative%
Honor Roll 68 NA
UNC All 44
FSU All (477) 23
SAAO 1 (11) 70 10
SAAO 2 (25) 52 12
Faculty (169) 48 21
EHRA – IRP’s (55) 51 22
SHRA – Exempt (47) 20
SHRA – Non-Exempt (170) 41 28
Session H & I
42. Faculty, administration, and staff are meaningfully involved in institutional planning.

25. Category Positive % Negative% Honor Roll 78 NA UNC All 57
38. The role of faculty in shared governance is clearly stated and publicized. (Shared Governance)
Category
Positive %
Negative%
Honor Roll 78 NA
UNC All 57
FSU All (477) 55 19
SAAO 1 (11) 82 9
SAAO 2 (25) 77 15
Faculty (169) 54 24
EHRA – IRP’s (55) 51 21
SHRA – Exempt (47) 41 18
SHRA – Non-Exempt (170) 13
Session I
43. At this institution, we discuss and debate issues respectfully to get better results.

26. Most important goal:
Translate Employee Engagement Survey results into actions for improvement to make our work more fulfilling and satisfying for all of us.

27. Breakout Sessions – 10:45 am – 12:00 pm
Please see agenda for breakout session topics and locations – most of you have registered and received reminder s. (If you have not registered, sessions C, E, H & I have most available seats.)
Each session will focus on results of one or two survey items. Working in groups of two or three, participants will respond to the following:
Why do you think many people gave negative responses to item(s)?
What can we do to improve?
Groups will develop at least one recommendation for improvement.
For the recommendation, group will provide following information.

28. Recommendation Details
Engagement Survey Item(s)
Strategy name? Brief Description
Resources needed: Staff? Funding? Approximate amount?
Office(s) or individual(s) responsible?
Assessment – How will we know if the strategy is working? (Review results of next survey. Others?)
Timeline for implementation?
Session leaders will give one-minute report at wrap-up session and submit for inclusion in Action Plan

29. Lunch – Activity: 12:30 pm – 2:00 pm (note change of time)
Boxed lunches will be available in Lobby of LSA, SciTech, and Taylor Science
Please return to your breakout session room to eat lunch – activity planned: each group discuss ways for increasing collaboration and sense of community
Facilitators will give out cards for Door Prize drawings (so you must participate in the lunch activity to be eligible for door prizes.)

30. Wrap-Up and Next Steps: 2:30 pm – 3:30 pm (Note change of time)
Facilitators will give brief report on sessions
Drawing for Door Prizes

31. Action Plan – Next Steps – Follow up
Action Plan, including your recommendations, will be submitted to UNC System Office by January 31
Progress will be monitored by UNC System Office and reported to Board of Governors as required by UNC System Strategic Plan
Action Plan will also be an important component of SACSCOC Self-Study and our next strategic plan
Action Plan status reports to campus on regular basis (i.e., at Bronco Kickoff)
Spring 2020, the UNC System Engagement Survey will be administered again
Initiatives related to improving employee engagement will not go away anytime soon.

32. Category Positive % Negative% Honor Roll 84 NA UNC All 68
52. We celebrate significant milestones and important accomplishments at this institution. (Respect & Appreciation)
Category
Positive %
Negative%
Honor Roll 84 NA
UNC All 68
FSU All (477) 71 6
SAAO 1 (11) 73 9
SAAO 2 (25) 79 4
Faculty (169) 75
EHRA – IRP’s (55) 65
SHRA – Exempt (47) 62 2
SHRA – Non-Exempt (170)
For discussion in Sessions on Recognitions Programs for Staff and Faculty.
35. Our recognitions and rewards programs are meaningful to me.

33. Category Positive % Negative% Honor Roll 75 NA UNC All 61
8. When I offer a new idea I believe it will be fully considered. (Communication)
Category
Positive %
Negative%
Honor Roll 75 NA
UNC All 61
FSU All (477) 58 16
SAAO 1 (11) 82 9
SAAO 2 (25) 72 8
Faculty (169) 57 19
EHRA – IRP’s (55) 63 13
SHRA – Exempt (47) 60 17
SHRA – Non-Exempt (170) 55 15

34. Category Positive % Negative% Honor Roll 85 NA UNC All 72
59. This institution’s culture is special – something you don’t just find anywhere. (Pride)
Category
Positive %
Negative%
Honor Roll 85 NA
UNC All 72
FSU All (477) 66 9
SAAO 1 (11) 82
SAAO 2 (25) 8
Faculty (169) 64 16
EHRA – Non-faculty (55) 56 21
SHRA – Exempt (47) 53
SHRA – Non-Exempt (170) 58

35. Overall Average – All 60 Items mission.
Category
Positive %
Negative%
Honor Roll 77 NA
UNC All 63
FSU All (477) 60 17
SAAO 1 (11) 78 9
SAAO 2 (25) 73 8
Faculty (169) 62
EHRA – Non-faculty (55) 15
SHRA – Exempt (47) 53
SHRA – Non-Exempt (170) 57
5. I understand how my job contributes to this institution’s mission.

36. Category Positive % Negative% Honor Roll 75 NA UNC All 60
21. In my department, we communicate openly about issues that impact each other’s work. (Communication)
Category
Positive %
Negative%
Honor Roll 75 NA
UNC All 60
FSU All (477) 61 14
SAAO 1 (11) 82 9
SAAO 2 (25) 80 4
Faculty (169) 58
EHRA – IRP’s (55) 64 15
SHRA – Exempt (47) 53 16
SHRA – Non-Exempt (170)

37. Category Positive % Negative% Honor Roll 77 NA UNC All 60
13. We have opportunities to contribute to important decisions in my department. (Collaboration)
Category
Positive %
Negative%
Honor Roll 77 NA
UNC All 60
FSU All (477) 14
SAAO 1 (11) 82 9
SAAO 2 (25) 88 4
Faculty (169) 63 12
EHRA – IRP’s (55) 13
SHRA – Exempt (47) 53 17
SHRA – Non-Exempt (170) 54 18

38. Category Positive % Negative% Honor Roll 80 NA UNC All 66
23. People in my department work well together. (Collaboration)
Category
Positive %
Negative%
Honor Roll 80 NA
UNC All 66
FSU All (477) 59 13
SAAO 1 (11) 82
SAAO 2 (25) 88 4
Faculty (169) 17
EHRA – IRP’s (55) 62 11
SHRA – Exempt (47) 56 7
SHRA – Non-Exempt (170) 54 18

39. Category Positive % Negative% Honor Roll 72 NA UNC All 54
26. I can count on people to cooperate across departments. (Collaboration)
Category
Positive %
Negative%
Honor Roll 72 NA
UNC All 54
FSU All (477) 49 16
SAAO 1 (11) 64 9
SAAO 2 (25) 60 8
Faculty (169) 52 14
EHRA – IRP’s (55) 57 21
SHRA – Exempt (47) 48 13
SHRA – Non-Exempt (170) 42 19

40. Category Positive % Negative% Honor Roll 90 NA UNC All 73
45. At this institution, people are supportive of their colleagues regardless of their heritage or background. (Respect & Appreciation)
Category
Positive %
Negative%
Honor Roll 90 NA
UNC All 73
FSU All (477) 63 12
SAAO 1 (11) 91 9
SAAO 2 (25) 76 4
Faculty (169) 65
EHRA – IRP’s (55) 70 17
SHRA – Exempt (47) 59 7
SHRA – Non-Exempt (170) 57

41. Category Positive % Negative% Honor Roll 83 NA UNC All 66
39. Faculty are appropriately involved in decisions related to the education program (e.g. curriculum development, evaluation). (Shared Governance)
Category
Positive %
Negative%
Honor Roll 83 NA
UNC All 66
FSU All (477) 68 9
SAAO 1 (11) 80 10
SAAO 2 (25) 82
Faculty (169) 67 13
EHRA – IRP’s (55) 71 7
SHRA – Exempt (47) 43
SHRA – Non-Exempt (170) 70 3
39. Faculty are appropriately involved in decisions related to the education program (e.g. curriculum development, evaluation). (Shared Governance)

42. Category Positive % Negative% Honor Roll 91 NA UNC All 83
49. This institution actively contributes to the community. (Policies, Resources, and Efficiency)
Category
Positive %
Negative%
Honor Roll 91 NA
UNC All 83
FSU All (477) 76 6
SAAO 1 (11) 82 9
SAAO 2 (25) 92 4
Faculty (169)
EHRA – Non-faculty (55) 77 8
SHRA – Exempt (47) 58 3
SHRA – Non-Exempt (170) 70 7
49. This institution actively contributes to the community.