1. IT Modernization - Update
CTO Tech Talk: Talking about the future-focused technologies at SSA today
IT Modernization - Update
July 11, 2018

2. Introduction
- David Ellison

3. IT Modernization: Quick Facts
Total FY2018 Spending $89.4M
Current CIO Rating Medium Risk
Number of Projects 9
Number of FY18 Gov. FTEs 351
$ on FY18 Gov. FTEs $49.7M
Data reported to the Federal IT Dashboard

4. Focus Items for IT Modernization Appropriation
T2/T16 Claims
Replace claims intake green screens with modern software
Begin to replace 24 million lines of COBOL with modern code
New software, the Consolidated Claims System (CCS), will be deployed over the next several years to replace MCS and MSSICS
Universal Customer View (UCV)
Implement a new portal for technicians, providing transaction history, notices sent, pending actions, and leads
The UCV software will provide technicians a holistic view of customer data in a graphical user interface
Eliminate green screen queries to obtain customer data
Disability
Implement decision support tools that use automated intelligence on the electronic folder

5. FY 2018 Releases
Twenty-three Modernization releases scheduled, including:
Implement new hearing Case Analysis Tool June
Add 2 million more death records to DMF June, July
Retire Wilkes Barre Folder Control System August
Procure duplicate identification software August
Complete SSI web user interface for Claims September
Hearings and Appeals Case Processing Release 2 September
Tax Year 2018 updates to AccuWage Online September
2019 release planning, resourcing continues

6. Earnings Domain
- Chuck Liptz

7. SSA Employees will have…
Purpose
To enhance and modernize the complex end-to-end Earnings process while working with our many and varied internal and external customers
Employers will have...
SSA Employees will have…
Workers
will have…
IRS
Guided journey
Edits up-front
Better communication
Revised registration
More efficient queries
Redesigned business process
Fewer errors to correct
More timely posting of earnings
More detailed earnings statements
Faster data sharing that is easier to consume and process

8. Teams Earnings Operations Earnings Technicians Field Offices
Policy/Legal
Regions
Systems
Systems Security
UXG

9. Agile Teams FY18: Transitional  Transformational
FY19: Agile Teams and Value Delivery
Earnings Product Creation
Transform business process and utilize modern technologies
Agile Teams focusing on:
TO BE Guided Employer Wage Reporting Journey
TO BE Suspense Processing Redesign Journey
Guided Employer Wage Reporting Journey
Provide intuitive employer wage reporting guide, increase data integrity and update earnings information as received
Improved Authentication and Registration Process
Provide modern, secure and efficient authentication and third party authorization
Transforming Earnings Queries
SSN and EIN level queries
Centralized, streamlined view of earnings information

10. Deliverables
IT Transitional Activities (6 out of 11 releases completed)
4 Retired applications
6 ALC programs replaced with COBOL Utilities - transitioning legacy code (ALC, COBOL to AB Initio, VSAM to DB2)
Removed 56,000 lines of COBOL code
System resource savings and operational savings
Earnings Product Creation
Customer and Product Discovery
Business process redesign
Roadmap
User Experience Group Interviews
Engaging SSA employees, employers, submitters, and the IRS

11. Next Steps Complete first phase of Customer & Product discovery
Create earnings queries capabilities and begin sprint planning
Work with IT Mod Communications and mySSA to modernize the wage reporting journey portal and provide efficient communications with our customers
Work with Employer community to define Guided Employer Wage Reporting Journey
Work with the Registration and Authentication product to improve the registration and authentication process

12. Enumeration Domain
- Jeremiah Schofield

13. Purpose
Improve access to, and the infrastructure behind, our enumeration processes and associated business processes
Leverage common enterprise architecture, data and services, and take advantage of new technologies to reduce maintenance costs, increase flexibility and accelerate our development and deployment process
Retire/modernize legacy applications and retire technical debt
Reduce field office traffic
Improve customer service to the public
Improve our death processing and reporting systems
Establish the NUMIDENT as the authoritative source of death data across all applications
Improve death data consistency across our records
Reduce errors in payments and inconvenience to the public

14. Agile/Agile-Like Teams
NUMIDENT query modernization
Enumeration improvements
Death improvements

15. Deliverables
Four enumeration releases to date with another two scheduled by the end of the fiscal year
Six death releases with one additional release scheduled by the end of the fiscal year

16. Next Steps Finalize fiscal year 2019 projects Enumeration Death
NUMIDENT and ALPHIDENT Queries
Modernize SSNAP Front End
Enumeration Batch/CICS Modernization
Modernize Enumeration Archive Retrieval Systems
Death
Matching Rule Changes
Continue CDDI Sprints
Alleged Death Inputs

17. Title XVI Benefits Domain
- Paul Robinson

18. Purpose
Improve Claim Specialist productivity, reduce improper payments, and improve SSA’s service to the public
Complete a streamlined web-enabled combined claim input and screen flow, and increase automated capture of eligibility data
Enable claims to be processed more quickly and accurately, yielding significantly improved levels of service to the Public and reduced operating costs

19. Teams
Title XVI benefits SSI Modernization began the year as a transitional, waterfall project team to deliver FY18 releases
Pivot to combined Benefits Domain based on combined customer/product discovery effort with Title II
Working in Agile, features and development teams will deliver Preliminary Claims System in FY19

20. FY18 Deliverables Release 1
Replace SSI propagation by allowing selection of individuals from a previous application to be included in the current application
Modernize the SSI Claims System interface for selecting a protective filing date from the 800# leads application
Update the appearance for all existing SSI web pages to use the newest standards available
Add a new “webpage loading” indicator, so employees are aware that a webpage is loading in their browser

21. FY18 Deliverables Release 2
Modernize the screen for selecting and upgrading post-eligibility events, (e.g., stand alone, redetermination)
Modernize the seeding process, which creates an SSI Claims/MSSICS record for a post-eligibility claim not currently active in SSI Claims/MSSICS
Make income and resources selection pages easier to complete 

22. FY18 Deliverables (Cont.)
Release 3
Complete the claim path transition:
Incorporating claim data collection: General Identification, Living Arrangements, Resources, Income, and Other Benefits/Leads
Using a web application
Eliminating most uses of the General Utility Mini-Path (GUMP) - the transition screen and process from the CICS green screens to the web pages

23. FY18 Deliverables (Cont.)
Release 3
Modernize the screens that:
Allow the employee to select the claim and the person, and which present a view of the pages present for a person
Alert employees to pending actions, potential appeals, and adjudicated applications
Manage the pre-effectuation review contact
Display messages about discrepant data for employees to resolve

24. Next Steps
Begin by automating the preliminary process, in a Preliminary Claims System (PCS), which will serve as the foundation for a single user interface for processing claims and post entitlement actions
Begin Product Discovery for the Consolidated Claim System (CCS)

26. Communicate with the IT Mod PMO ^IT Mod (IT.Mod@ssa.gov)

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