1. Strategic Direction

2. DMA’s Bigger Picture DMA’s Bigger Picture L/T focus Visionary Picture
Engineering firm of choice
And Goals
We will:
Lead by example
Have a transformed work place culture
Have an empowered Team
Increase market presence & industry credibility
Increase repeat referral business
Be truly multi-disciplinary
Encourage and implement innovation

3. Core Values Explained Dependable … you can rely on us
Pragmatic … buildable solutions that work
Respect … each other
Support … stand together
Customer matters … value our relationships

4. Goals to 31/12/2018
Marketing and Business Development Plan being implemented in accordance with milestones and KPIs
Client relationship program in place, including:
Skills training
Key Client management
Pricing approach updated
Project Management milestone reviews, including profit focus, successfully implemented
Workplace culture transformation well underway
New documentation process established
Profit target F18 - $850K (20%)

5. Key Actions to 31/12/2018 Marketing & Business Development (AP)
Workplace Culture Transformation (AW)
Russell’s Projects:
Engage a consultant to help RL with special projects
Analyse troublesome/loss making jobs and develop strategies (RS/SS)
Consider how to increase female representation at DMA
Succession planning – consider how this impacts PRDs for SS, ROM, KK
Consider developing a team member exchange program with non-competing firms

6. DMA’s core service offerings

7. Missing links Setting Team expectations around service guidelines
Managing Client perceptions and expectations
Understand why not meeting commitments – how to measure and reward performance around reliability
Project management skills and processes
Pricing review
Create environment where it is safe to come up with new ideas

8. Dma client experience

9. Internal must haves

10. Potential achievements