1. Increasing outreach of social protection through better & decentralised social protection services
Service Delivery reform in Australia and the Department of Human Services

2. The social protection system in Australia
Universal health insurance
Social services & welfare benefits
Child support
Employment & vocational services for persons with a disability, OHS workplace rehabilitation
Services for the deaf & hearing impaired
Employment services

3. The ‘human services portfolio’ – Before reform
Employment services

4. Human services portfolio – after service delivery reform

5. ‘Connected authentication’ Australia.gov.au

6. Decentralised service delivery
520 Service Centres (300 with co-located services)
180 CRS Australia offices other sites
17 Remote Service Centres
585 Access Points & Agents (including 38 Indigenous Community Access Points & 179 Indigenous Community Agents)
Mobile Teams

7. The Good: Local Connections to work program
Barriers to seeking employment of the long term unemployed & disadvantaged youth

8. Local connections to work (LCTW) Program
Housing services
Disability services
Health services (including mental health, drug & alcohol rehabilitation
Services provided by state & local government & community organisations
Financial counseling
Legal support & advocacy
Carer support
Educational & training options
Job search & employment services

9. The bad: Compulsory income management

10. Good or bad? Outsourcing of service delivery
Non for profit community/charity organisations
For-profit non-government organisations
State and local governments
Disability, youth, mental health, indigenous services
Immigration detention centres, residential housing & transit accommodation
Employment services