1. Listening: Attitudes, Principles, & Skills
Chapter 10 Objectives
After completing this chapter, you will become more aware of:
The challnenge of listening in high-technology environments
The challenge of listening globally
The challenge of listening across gender
The challenge of ethical listening

2. Cultural Differences in Values
Typical US Values Values/Non-US Cultures
Personal control Fate
Change Tradition & Stability
Action, proactive Being, peace
Informality Formality
Materialism Spiritualism

3. The Impact of Communicator Similarity

4. Creating a Third Dimension

5. Gender Differences in the Speech of North American Men and Women
  Women use more qualifiers.
• Women use tag questions.
• Women speak with an upward inflection.
• Female voices are higher, softer.
• Men tend to overlay women’s speech.
• Men interrupt women more than women interrupt men.
• Men tell stories; women ask questions.
• The content of women’s speech is more personal; women talk about their feelings more readily than do men.
• Men state ideas more directly.
• Men use profanity more frequently.
• Women wait for a sign of interest before continuing.

6. Gender Differences in Nonverbal Communication • Men display a more relaxed posture. • Men tend to take up more physical space. • Eye contact varies with gender. • Women use more facial expressions and emotional displays. • Women are more likely to pay attention to nonverbal cues. • Women smile more frequently. • Men use more forceful gestures. • Women have softer, higher voices.