1. Home Improvement Agencies the English Model
Thérèse Quinlivan
Director

2. The Key to Independent Living
Advice and Advocacy
Financial Issues
Technical Issues
Making the Links

3. Services Provided Handyperson Services Home Repairs and Improvements
Accident and Falls Prevention
Delivering Adaptations
Hospital Discharge
Energy Efficiency and Fuel Poverty
Crime and Safety

4. Why do we need Home Improvement Agencies?
Improves health, quality of life, security and independence
Improves neighbourhoods
Reduces demands on Health and Social Care services

5. Advice & Signposting
Assist in identifying & addressing problems with their homes
Advice on
housing options
legal entitlements
welfare benefits
financial /budgeting
support services
community activities

6. Handyperson Service Basic maintenance Odd jobs Security Trips & Falls
Fire protection
Minor adaptations

7. Accident and Falls Prevention
Home assessment
Repairs
Securing loose carpets
Uneven paths
Minor adaptations
Fitting handrails
Seat raisers

8. Delivering Adaptations
Small adaptations fitted by the Handyperson Service to large scale adaptations through Technical Services

9. Home Repairs & Improvements
Addressing home disrepair
Windows
Roofing
Insulation

10. Energy Efficiency & Fuel Poverty
Efficient & effective heating
Efficient water heating
Insulation
Energy advice
Advice on power companies

11. Hospital Discharge Quick response repairs & adaptations
Befriending Services

12. Crime Reduction & Community Safety
Home assessments
Security measures
Locks
Lights
Gardens
Security advice
Use of door chains
Street safety

13. Structure of Agencies Project / Services Manager Case Workers
Technical Officers
Handyperson
Administrators

14. Funders Central Government – Supporting People
Local Authorities – Disabled Facilities Grants & Repair Grants
County Social Services (Regional)
Health –Regional and Local Health
Police – Crime prevention
Work and Pension
Partnerships – Help the Aged, CAB & Economic Development Agency

15. Examples of What’s Happening in New Zealand
Hutt Valley
Taranaki
Helping Families
EECA

16. How Could we Develop HIAs Here?
Identify Services Required
Funding Sources
Partnerships