1. Complaints process – dealing with complaints about CSP members conduct and behaviour
Written complaint about CSP member received by Complaints Co-ordinator
Is it appropriate?
Yes No
Respond to complainant, acknowledge approach and explain process
(within 7 working days)
Respond to complainant explaining why and signposting to
(within 7 working day)
Complaints officer collates information, including inviting response from member and makes recommendation to Panel
(usually within 15 working days)
Panel (1 Council member plus 2 others as case needs determine) consider case
(usually within 15 working days)
Panel decision communicated to complainant and member
(within 5 working days of panel meeting)
(w9t
Review – complainant and member have 28 days to request a review. This is a review of the process leading to the panel’s decision, not the decision itself.