1. Angela Robertson – Business Analyst
Justine Resta – Organisational Development Coordinator

2. 11 km west Melbourne CBD
76,325
199,432
1322

3. Business Transformation
How we fit
Paul Younis
CEO
Neil Whiteside
Director Infrastructure and Environment
Helen Morrissey
Director Corporate and Community Relations
Kath Brackett
Director Community Wellbeing
Stuart Menzies
Director City Development plus one
IT Governance
Business Transformation
Neil Maharaj
Business Systems Analyst
Angela Robertson
Business Analyst
Justine Resta
Organisational Development Coordinator

6. Designed by the community
Content simplification
Apply and pay
Report it
Mobile responsive
Search driven architecture

13. Our Approach

14. Business transformation is about making fundamental changes in how business is conducted in order to help cope with a shift in market environment.[1]
Harvard Business Review January 2007 Kotter

15. VISION!

16. It’s all about the way we work…
IT Governance
Multi-disciplinary teams
Process governance
Data governance

20. They are older, they don’t want to change / cant learn the technology
We are unique, special, complicated…………..
Customers need to give “us” the information not department …
But the legislation says plans can only be advertised during business hours
We need digital certificates to make sure hackers don’t mess with the files I customers

21. Take a risk – Change the journey from about us to about them
Think differently – Business transformation versus systems implementation
Senior leadership has to get behind a shared vision
Back your multi-disciplinary team
Be frugal
Communicate
Deliver

22. Justine Resta JustineR@brimbank.vic.gov.au
Angela Robertson