1. Pando SIS13 Scott McHugh

2. Agenda The Who, What, and Why of Pando Using Pando Roadmap

3. The Who, What, and Why of Pando

4. Quick Tour https://www.x2dev.net/pando

5. Helpdesk (1 of 6) Setup: 1.Contact X2 to set up your admin account in Pando. 2.Create users: Pando > Admin > Users

6. Helpdesk (2 of 6) Tickets o Logging o Resolving o Escalating Automatic notifications o Instant o Aging statistics

7. Helpdesk (3 of 6) Submitting tickets from Aspen

8. Helpdesk (4 of 6) Submitting tickets from Aspen 1.Find your Aspen authentication code: Pando > Admin > Preferences Remote Ticket Logging

9. Helpdesk (5 of 6) Submitting tickets from Aspen 2.Set code in Aspen: District View > District > Preferences > Ticket Reporting

10. Helpdesk (6 of 6) Submitting tickets from Aspen 3.Grant privilege District View > Admin > Security Roles 4.Customize reference tables (Optional) District View > Admin > Data Dictionary > Reference

11. Project Management Organizing tasks Moving a ticket to a task

12. Asset Management Recording assets Linking hardware and software

13. Knowledge Base Browsing

14. Recent Additions Tasks support activities and notifications Ability to flag a solution Online Help in Pando

15. Pando Roadmap Highlights Allow customization of Report a Problem page in Aspen New ticket option: Request more information Pando portlet in Aspen Advanced triage routing rules License management – # deployed vs. available Scope KB and Resources by organization Community resource sharing Project management enhancements

16. Discussion What is the most compelling feature youd like to see from the previous list? What features would you like to see that havent yet been mentioned?

17. Pando Roadmap (full) https://www.x2dev.net/pando

18. Thank you. smchugh@x2dev.com