1. 1 ITSS This overview deck contains two sections. Please use the links below to navigate –How to Register for ITSS Application AccessHow to Register for ITSS Application Access Contains guidance on how to create or update your profile and access ITSS Dashboard, SmarterTrack and other sites –SmarterTrack OverviewSmarterTrack Overview Contains a walkthrough of common functions within SmarterTrack, including how to submit a ticket or

2. ITSS How to Register for ITSS Application Access August 14, 2013 ITSS Request Management Tool

3. 3 ITSS Access ITSS Dashboard https://psdc.deloitte.com/dashboard - This link is accessible via Deloitte, Internet or CWOPA network - Please log in with your Deloitte credentials (same as Outlook, PMC, etc.) - After logging in, you will see one of the two screens below. Please proceed to the indicated slide # to complete your registration. New User – Go to slide 4 Existing User – Go to slide 6

4. 4 ITSS Registering to use ITSS Dashboard and SmarterTrack

5. 5 ITSS Registering to use ITSS Dashboard and SmarterTrack

6. 6 ITSS Registering to use ITSS Dashboard and SmarterTrack You are now successfully signed up to use ITSS Dashboard and SmarterTrack

7. 7 ITSS Existing User - Updating your Profile

8. 8 ITSS Updating your Profile

9. ITSS SmarterTrack Overview August 14, 2013 ITSS Request Management Tool

10. 10 ITSS Logging into SmarterTrack

11. 11 ITSS Submitting a Ticket

12. 12 ITSS Submitting a Ticket * indicates mandatory fields

13. 13 ITSS Submitting a Ticket * indicates mandatory fields

14. 14 ITSS * indicates mandatory fields Submitting a Ticket

15. 15 ITSS Submitting a Ticket * indicates mandatory fields

16. 16 ITSS Submitting a Ticket * indicates mandatory fields

17. 17 ITSS Submitting a Ticket * indicates mandatory fields

18. 18 ITSS Submitting a Ticket * indicates mandatory fields

19. 19 ITSS Submitting a Ticket * indicates mandatory fields

20. 20 ITSS Ticket Confirmation

21. 21 ITSS Ticket Confirmation

22. 22 ITSS Ticket Confirmation

23. 23 ITSS Replying to a Ticket * Do not reply to e-mails that the tool sends out, that email is not monitored

24. 24 ITSS Replying to a Ticket * Do not reply to e-mails that the tool sends out, that email is not monitored

25. 25 ITSS Replying to a Ticket * Do not reply to e-mails that the tool sends out, that email is not monitored

26. 26 ITSS Replying to a Ticket * Do not reply to e-mails that the tool sends out, that email is not monitored

27. 27 ITSS Replying to a Ticket

28. 28 ITSS * Do not reply to e-mails that the tool sends out, that email is not monitored Closing a Ticket

29. 29 ITSS Closing a Ticket

30. 30 ITSS Closing a Ticket

31. 31 ITSS Closing a Ticket

32. 32 ITSS Flow chart SR submitted ITSS receives SR Does SR have all the required information? SR will be returned to submitter No SR updated and resubmitted Does SR have all the required information? No SR processed and confirmation email sent SR Closed Yes