1. Transportation Professionals Advisory Committee Meeting
Operations Update
Transportation Professionals Advisory Committee Meeting
February 8, 2018

2. Performance Report Card
Performance Indicator
Standard
Jan 2018
FY18 YTD
Completed Trips -
275,829
1,973,694
On Time Performance
> 91%
93.0%
91.2%
Excessively Late Trips
< 0.10%
0.04%
0.09%
Average Hold Time
< 120 sec 68 79
Calls On Hold Over 5 Min
< 5%
3.6%
4.2%
*Preventable Collisions Per 100,000 Miles
< 0.50
0.65
0.66
Total Calls
273,497
1,969,783
Abandoned Calls
1.6%
1.8%
*Jan 2018 data is not final

3. Antelope Valley Region
Performance Indicator
Standard
Jan 2018
FY18
Completed Trips -
12,065
88,742
On Time Performance
> 91%
94.9%
90.9%
Excessively Late Trips
< 0.10%
0.04%
0.03%
Average Hold Time
< 120 sec 76 99
Calls On Hold Over 5 Min
< 5%
0.9%
3.2%
Total Calls
8,283
58,231
Abandoned Calls
0.8%
1.1%

4. Eastern Region Performance Indicator Standard Jan 2018 FY18
Completed Trips -
73,724
527,916
On Time Performance
> 91%
94.6%
91.9%
Excessively Late Trips
< 0.10%
0.02%
0.08%
Average Hold Time
< 120 sec 69 63
Calls On Hold Over 5 Min
< 5%
5.2%
4.2%
Total Calls
70,527
503,388
Abandoned Calls
1.8%

5. Northern Region Performance Indicator Standard Jan 2018 FY18
Completed Trips -
48,523
351,395
On Time Performance
> 91%
92.9%
92.0%
Excessively Late Trips
< 0.10%
0.04%
0.11%
Average Hold Time
< 120 sec 82 91
Calls On Hold Over 5 Min
< 5%
3.0%
3.6%
Total Calls
42,984
328,009
Abandoned Calls
1.6%

6. Santa Clarita Region Performance Indicator Standard Jan 2018 FY18
Completed Trips -
3,216
22,875
On Time Performance
> 91%
93.9%
95.1%
Excessively Late Trips
< 0.10%
0.13%
0.06%
Average Hold Time
< 120 sec 51 53
Calls On Hold Over 5 Min
< 5%
2.3%
4.7%
Total Calls
3,834
27,227
Abandoned Calls
0.8%
1.2%

7. Southern Region Performance Indicator Standard Jan 2018 FY18
Completed Trips -
89,912
643,183
On Time Performance
> 91%
90.9%
89.9%
Excessively Late Trips
< 0.10%
0.06%
0.09%
Average Hold Time
< 120 sec 65 93
Calls On Hold Over 5 Min
< 5%
2.3%
4.7%
Total Calls
97,110
690,350
Abandoned Calls
1.5%
2.0%

8. West Central Region Performance Indicator Standard Jan 2018 FY18
Completed Trips -
43,026
308,088
On Time Performance
> 91%
93.8%
91.5%
Excessively Late Trips
< 0.10%
0.04%
0.08%
Average Hold Time
< 120 sec 63 61
Calls On Hold Over 5 Min
< 5%
4.7%
4.2%
Total Calls
50,759
362,578
Abandoned Calls
1.4%
1.5%

9. Highlights January highlights:
Where’s My Ride App – Southern and Northern Regions
Attended Accessibly Advisory Committee Meeting in Santa Clarita
Northern Region Community Meeting
Emergency Tabletop Exercise
100% Driver Credential Audits for Santa Clarita, Antelope Valley and Eastern regions
North Region RFP Proposer Interviews