1. 2-1-1: Help starts here
Any situation, any time.
Alana

2. 24/7 Information, Referral and Assistance
People in need of help don’t always know what services are available. They feel alone, hopeless and unable to navigate an intimidating County system.
Fortunately, help is just one phone call away:
211 LA County
answers nearly
500,000
calls annually
Alana - Who we are, what we do. Mention independent non-profit status 5

3. 211 LA and LA County
211 LA is NOT a County department. It is an independent non-profit 501c-3.
211 LA contracts with LA County and multiple County departments to create & maintain the official resource database for LA County services and provide 24/7 free phone Information and Referral services.

4. What can you call 2-1-1 for? … and so much more! Housing & Shelter
Transportation/Access
Employment / Training / Classes
Child Care/Parenting
Food/Clothes/
Basic Needs
Senior & Care-
Giver Resources
Mental Health/ Crisis/
Substance Abuse
… and so much more!
Legal Assistance

5. Providing Disaster Response
211 LA is the County’s public information line during disaster and public health emergencies.
Our response record includes the Northridge earthquake, the Crown, Sayre, Marek and Station wildfires, H1N1 flu epidemic, Hepatitis A – tainted berries, and the Pasadena wind storm. 16

6. What happens when you call - reach a Community Resource Advisor, conduct assessment, ask open-ended questions, offer empathy, give referrals by text or if possible, or verbally. For example, if someone calls in needing help finding a place to sleep ...

7. When you call 2-1-1 . . . Receive your referrals to services
The CRA will review the services they have found for you, including their location and any program requirements such as identification, documentation, income requirements and more.
If you state you would like the referral, you can receive it by:
1. (preferred method)
The CRA will ask for your address. You will receive the name, address, phone number, and program information and requirements for each service.
2. Text
The CRA will ask for a phone number that can receive text messages.
3. Verbal
If you can’t do or text, the CRA will ask you to write down the information, and will provide the service name, address, and phone number.

8. Community Needs 2016
Alana - Adult Protective services is a specialty line we offer. Our CRA’s are empowered to file an APS report on their behalf. Homelessness/housing - when you put the different types of needs together housing is by far the largest need. Utility assistance - a way to help people free up income for housing and other basic needs. A lot comes down to income and affordability

9. Alana - Our staff is at least 50% bilingual English/Spanish
Alana - Our staff is at least 50% bilingual English/Spanish. Other languages are available on staff and we have access to tele-interpreting services with 140 languages

10. Find Resources Online at:

11. WWW.211LA.ORG Laura James Resource Supervisor (626) 300-1326
Alana Hitchcock
Public Affairs Director
(626)
Jose Callejas
Outreach Coordinator
Follow us at:
Facebook.com/211LACounty
Twitter.com/211LACounty
Instagram.com/211LACounty
LinkedIn.com/company/211-LA-County